AVIS is among one of the most popular car rental brands in Rome, Italy. Operating a few rental offices in and around the city, it is convenient for you to pick up your rental car anywhere, at the airport, train station, or around city landmarks.
Book ahead a rental car with AVIS in Rome, Italy and get your adventures started! QEEQ has partnered with AVIS to offer you a wide selection of car rental deals and packages to meet your specific needs. Whether you prefer a stylish exotic car to enjoy a thrilling road trip, or a premium SUV for family-friendly fun, you can find the best deal on QEEQ. If there is any problem when it comes to AVIS car rental in Rome, Italy , feel free to contact QEEQ’ 24/7 online customer service for assistance.
/10
Vehicle condition
3.0Vehicle cleanliness
3.0Spaciousness
3.0Counter staff
1.5Pick-up location
3.0Drop-off location
3.0Pick-up time
Drop-off time
2
Poor
Unjustified charges: 1. When returning the car, no inspection was performed. Instead, they asked if we were going back to Rome or taking a flight, then simply said 'ok.' It's not acceptable to claim they were busy and let customers leave first, as we saw three employees leisurely smoking. 2. There is concrete evidence that the staff lied. We had just filled up the tank a few kilometers from the airport, but they charged us 15 EUR for an 'empty tank' after we left. 3. They fabricated car damage. No accidents occurred during our rental, and the damage was not confirmed with us on the spot, yet they charged us 291.69 and 67.2 EUR. 4. If this is an issue of individual employee integrity, then failing to thoroughly investigate and reasonably explain to customers is a problem with Avis as a company.
Rome
Reviewed: July 27, 2024
10
Excellent
The car rental company is pretty good, but they charged me a deposit that hasn't been refunded yet.
Rome
Reviewed: July 16, 2024
10
Excellent
Very good
Rome
Reviewed: July 11, 2024
10
Excellent
Service details
Rome
Reviewed: June 13, 2024
10
Excellent
The Avis branches at Rome Airport in Italy and Madrid Airport in Spain provided excellent service. The staff were enthusiastic and attentive, the pick-up and drop-off process was convenient and quick, and there were no hidden charges. Overall, it was a very pleasant experience. Five stars!
Rome
Reviewed: March 3, 2024
2
Poor
Terrible. Overcharged.
Rome
Reviewed: November 15, 2023
10
Excellent! More than I expected...
Having red many negative reviews on AVIS I have to admit that I was a bit worried. Joined their preferred client scheme to better understand how they operate and I would recommend that every client does it as well... Had a pleasant experience at the desk, friendly and efficient with the added bonus of a free upgrade to a top of the range Seat Alhambra practically new! It certainly made our holiday more pleasant. Also thanks to the preferred client scheme I went directly to the car skipping the long queue at the collection booth. Car was clean and sanitised with the key in a sealed bag. Went in fearing the worst and came back having another favourite rental company. If I was simply lucky I cannot tell but based on my experience I would certainly recommend.
Rome
Reviewed: August 23, 2020
2
From Rome, Florence, Turin, Lyon, Pompeii, Naples
The rental company had a guide who was very polite. However, the person who assisted me during the rental was not very professional, especially since he kept speaking Italian to someone else while talking to me. Most importantly, I ended up paying almost double the rental fee, which was very irritating.
Rome
Reviewed: March 20, 2020
6
Rome-Florence-Venice-Verona-Milan-Cinque Terre-Pisa-Rome
Even though I had informed them that I bought full insurance through Zuzuche, the rental company desk still insisted on recommending their own full insurance.
Rome
Reviewed: January 13, 2020
6
Rome-Florence-Venice-Verona-Milan-Cinque Terre-Pisa-Rome
Despite informing the rental company that we had already purchased full insurance through Zuzuche, the counter staff insisted on recommending their own full insurance.
Rome
Reviewed: January 13, 2020
9
Excellent
We booked the vehicle for 8:30 am. When we arrived at 8:35 the branch was still closed. The clerks arrived only around 8:45 and the whole process until we left took over half an hour. When we returned the vehicle we arrived at 9:15 am and the clerk asked us to wait until he was done with another customer. A process that took him a long time. He then told us he owed us a high amount because we were late. He said the vehicle was delivered to us at 8:38 ...
Rome
Reviewed: December 3, 2019
8.7
AVIS POCO PROFESIONAL EN SU ENTREGA DE AUTOS.
MALA ATENCION, AUTO OFRECIDO FIAT Y CONTRATADO ALFA ROMEO, Y RECLAMO POR LO OFRECIDO, CAMBIO DE AUTO A MERCEDES, SIN ESTAR DE ACUERDO EXCEDIDO EN EL COBRO POR CAMBIO DE AUTO MERCEDES Y EN PROCESO RECLAMACIÓN.
Rome
Reviewed: November 26, 2019
9.7
GREAT
EVENTUALLY PUSHED US UP WITH SOME UNNEEDED EXTRA SUMS - BUT WE WERE IN A HURRY AND SHOULD HAVE NOTICED BEFORE TAKING THE CAR... SO OUR FALT I GUESS.
Rome
Reviewed: November 13, 2019
2
Travel
Very dissatisfied. The original vehicle was unavailable, and I had to either downgrade, pay more for an upgrade, or cancel the order.
Rome
Reviewed: November 13, 2019
6
Rome City
Although there were only 4 people in line, the service was extremely slow. I overheard conversations about upgrades, insurance, and vehicle changes. Compared to car rentals in Germany, Switzerland, the USA, and Japan, the efficiency here is too low. Many unnecessary discussions that should be avoided.
Rome
Reviewed: November 7, 2019
9
Excellent
I booked the car for my mom. 1. Person at the counter automatically added "fuel top up" surcharge, which also increased the location surcharge (since it's 20% of the total price), and hence they said she would have to pay the extra when the car is returned. 2. He said if we top it up, then there will be no fuel surcharge, but there was still some money to be paid according to the contract (due to the increase of location surcharge). 3. After I figured this out, we had to ask for a new contract without the "fuel top up" service/surcharge. The original person at the counter was unwilling to help, but the second one happily printed a new contract, on which the correct price was written, where we don't have to pay anything extra (unless, of course, we don't return the car with a full tank). 4. Compared to other southern Italy rentals, I think it was pretty good and good price.
Rome
Reviewed: October 15, 2019
8.7
Book direct - don't use these clowns
Despite booking over a week previously so that Avis would have plenty of time to set things up, when we arrived they did not have our car ready (Merc E Class) and did not have anything comparable to offer. After calling their associates, the only available alternatives were a monstrous Merc G Wagon (imagine trying to park that in the land of the Fiat 500) for more money, or a BMW 3 Series Touring. We took the BMW. Then we were informed that the insurance that we'd already paid for via Easyrentcars would not offer adequate cover, and for fully comprehensive cover we had to book with Avis. Given that we'd already had a car damaged in a car park in Italy on a previous trip, we felt that we had no option but to comply with Avis' advice.
Rome
Reviewed: October 8, 2019
2
Rome-Pompeii-Florence-Venice-Milan
The final price was nearly double. Too many tricks when picking up the car: constantly trying to upsell you to a more expensive car.
Rome
Reviewed: September 26, 2019
8
Very good
Not crowded, normal procedures
Rome
Reviewed: August 27, 2019
6
Average
Normal
Rome
Reviewed: August 26, 2019
Know our privacy policy - you can easily unsubscribe any time!