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Service details

Despite informing the rental company that we had already purchased full insurance through Zuzuche, the counter staff insisted on recommending their own full insurance.

The car we booked wasn't available, so they upgraded us to a Volvo V60. Although the rental cost increased a bit, it was still worth it.

AVIS and Budget share the same counter. There were quite a few people picking up cars at Rome airport, and I waited for almost an hour. The car was in good condition, and returning it was even easier. Since the fuel was used up, the return desk just took the keys and signed off, and we were good to go. Very convenient.

The car model we booked was not available at all. When we showed the contract to the staff, they didn't care and said that the model in the contract was unavailable. We had to either accept the available model or not rent at all. Since it was midnight, could we really not rent? We ended up reluctantly accepting a smaller model. The trunk could only fit three suitcases, and we had to place another suitcase on the back seat, making the back seat extremely cramped. The journey was very uncomfortable!