Very dissatisfied. The original vehicle was unavailable, and I had to either downgrade, pay more for an upgrade, or cancel the order.

Horrible experience with AVIS rental company! They said the car I reserved was not available, and after switching vehicles, they had me sign a new contract, falsely claiming no additional charges would apply. Upon return, they said the contract included insurance and charged me 1781.88 Euros. I had already purchased comprehensive insurance in my home country and should not have to buy such expensive insurance again. This is blatant fraud! The rental company should help protect innocent consumers like us and support our complaints!

Because I bought full insurance, they informed me that I didn't need to fill up the tank when returning the car; it's okay to return it empty.

Terrible. Overcharged.

Very, very dissatisfied.