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Live chat Email us Service Code: 5972581322
From United States
+1-8007618913
From Canada
+1-2897685366
From United Kingdom
+44-2035140670
From Japan
+81 3-4578-4029
From Argentina
+54-2657459025
From Chile
+56-226665927
From Colombia
+57-6017940262
From Malaysia
+60-392125422
From Mexico
+52-7449800692
From New Zealand
+64-99508740
From Peru
+51-17009061
From Switzerland
+41-445514539
From Thailand
+66-25088458
From Singapore
+65-31585008
From Australia
+61-1800-507-258
From Turkey
+90-850-390-7486
From Italy
+39-800729010
From Portugal
+351-304500663
From Brazil
+55-6140426960
From France
+33-970019487
From Israel
+972-23752163
From Germany
+49 6107 6353100
From China
+86-1089171020
From South Korea (Domestic calls only)
00308 491 0209
From other countries or regions
+1-8007618913
Available between 10.00 a.m. and 19.00 p.m. (Japan Time)
LINE Live chat Email us Service Code: 5972581322
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Book direct - don't use these clowns

Reviewed: Tue, Oct 8, 2019
About AVIS: 8.7 /10
Despite booking over a week previously so that Avis would have plenty of time to set things up, when we arrived they did not have our car ready (Merc E Class) and did not have anything comparable to offer. After calling their associates, the only available alternatives were a monstrous Merc G Wagon (imagine trying to park that in the land of the Fiat 500) for more money, or a BMW 3 Series Touring. We took the BMW. Then we were informed that the insurance that we'd already paid for via Easyrentcars would not offer adequate cover, and for fully comprehensive cover we had to book with Avis. Given that we'd already had a car damaged in a car park in Italy on a previous trip, we felt that we had no option but to comply with Avis' advice.
Luxury | Mercedes-Benz E Class or similar

Relevant Reviews on AVIS Leonardo da Vinci International Airport

Augustine Windsor

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Reviewed: Sun, Mar 3, 2024
About AVIS: 10.0 /10
The Avis branches at Rome Airport in Italy and Madrid Airport in Spain provided excellent service. The staff were enthusiastic and attentive, the pick-up and drop-off process was convenient and quick, and there were no hidden charges. Overall, it was a very pleasant experience. Five stars!
About QEEQ: 10.0 /10

Robin Darwin

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Reviewed: Fri, Mar 20, 2020
“From Rome, Florence, Turin, Lyon, Pompeii, Naples”
About AVIS: 2.0 /10
The rental company had a guide who was very polite. However, the person who assisted me during the rental was not very professional, especially since he kept speaking Italian to someone else while talking to me. Most importantly, I ended up paying almost double the rental fee, which was very irritating.

Kevin MacPherson

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Reviewed: Tue, Aug 21, 2018
“Italy and France”
About AVIS: 2.0 /10
Very, very dissatisfied.

Sandra Edison

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Reviewed: Fri, May 12, 2017
About AVIS: 10.0 /10
The car we booked wasn't available, so they upgraded us to a Volvo V60. Although the rental cost increased a bit, it was still worth it.
About QEEQ: 10.0 /10

Cleveland Daisy

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Reviewed: Wed, Apr 12, 2017
“Except for the unpleasant pickup experience, everything else was very satisfactory”
About AVIS: 2.0 /10
Initially, it was agreed to return the car with a full tank. However, upon arrival, they required an empty tank and charged 67 euros for fuel. The staff was inefficient and kept chatting, taking an hour to complete a single process.

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