Maggiore Car Rental

Unfriendly staff at car pick up, very smooth process and friendly staff at car drop off, bad condition of car

The girl on the counter was very helpful. However, she did try to sell extra insurance even though I'd already paid for the AXA cover.

Maggiore charged my credit card a month after claiming there was a scratch on the car. Then, they charged me again six months later and could not provide any proof when I contacted them.

Nos dieron un Audi Q2 automático. No tenían el auto que habíamos reservado

The staff was very kind and waited for me from the flight delay.

Pick up did not take particularly long but dropping off was quite frustrating with at least 5 more customers returning their cars at the same time and only one (overworked) guy dealing with all of us. Otherwise everything went really smoothly. I would recommend this company and won't hesitate use them again in the future.

Despite the 1hr 30mns wait queing at the desk overall good service.

Staff was helpful and friendly. Pick-up was easily accessible.

The car rental area is out of the terminal. People need to take a bus and there is no clear indication of it. The only car rental company in the terminal is Sixt.

The gearbox couldn't shift under normal driving conditions, and the company took too long to address the issue. They also refused to replace the vehicle with the same model.

All fine as usual. Will book again.

Always a pleasure renting with Maggiore. Everything was smooth. Was given a better car also.

Everything smooth and pleasant as always. Upgrade offered and taken.

the tme to get the car was very long and there is not enough information in the airport in Catane to drive the client to the counter

We reserved a Audi A3 but got a Mini Cooper( same class according to the car rental angency but we prefer an Audi A3, no big deal though), the car was absolutely disgusting and we're too busy learning everything about the car before drive away from their Rome airport garage that we forgot to check the fuel level, a few minute after we checked out from the garage we saw that the fuel was only half but the paper stated it was full so we had to return to the garage and ask the staff, he wrote sth casually on the paper and walked away with zero interest in listening to our complain about the dirty car. When we returned the car in Ancona the guy there told us that's what happens at their Rome airport branch quite often, guess they're either understaffed or just have no desire keeping their customer! Btw on my confirmation with EasyRentCars it states clearly that the price quote includes one-way-return but when we picked up the car Maggiore still added a charge we can't remember why but we never buy any add-ons when rent cars, one driver/deny all insurance coz our credit card covers it/same fuel level/no gps needed....we needed nothing extra, now Amex is investigating the extra charge for us.

Nos creo inseguridad la insistencia en que aceptamos su seguro cuando ya habíamos contratado uno

Maggiore at Catania tried to sell me insurance and refused they then tried to del me fuel option and I again refused. Despite this they charged me for the fuel option. The vehicle had pre-existing damage. They did not note damage to the front right rim being a scratch. When I returned the car the agent wiped only the front right rim and said I scratched it. I felt scammed and it has been a nightmare dealing with this

Very helpful staff

The car was brand new and very clean. The office staff were pretty good, but a bit overwhelmed by the amount of people. It was hassle speaking over the phone and we should have been warned about this prior to picking up the car. However, the lovely girl I spoke to had excellent English and everything went through smoothly. It should have been made clearer when booking that the driver of the car should do the booking.

They give me a van instead of a car... I booked a Clio but they always give you a van that I did Not want