REYKJAVIK DOMESTIC AIRPORT CAR RENTAL REVIEWS

I thought I was getting a Kia, but I got a Land Rover!

There were a lot of people in line

Avis and Budget share the same counter. Although the representative spoke unclearly, he was still very patient in answering questions.

Friendly and responsive

There is an unexplained charge, and I haven't received a response yet.

First, we landed at Iceland International Airport, and this car rental company did not have a pickup counter there. Following the address provided, we had to take an airport bus to the domestic airport at our own expense, which took an hour. However, there was no pickup counter at the domestic airport either. We called the rental company and waited at the domestic airport for over 10 minutes until someone came to pick us up. It took another 10-minute drive to reach the pickup point, which turned out to be a Honda dealership. The pickup process was very slow, and we were charged a deposit of 335000 ISK. Returning the car was also problematic; it was at a different location and hard to find based on the address given by the staff. We had to ask two people for directions before finding the place, which was stressful as we had a flight to catch right after returning the car. The return point was another Honda dealership. Even though the car was in perfect condition, the deposit would take one to two months to be refunded. It’s really better to rent from a big company; this local rental company is very unreliable. This has been my worst car rental experience ever, definitely a negative review.

The staff service was excellent.

The large company offers excellent service.

Extremely satisfied with the self-driving experience. The song of ice and fire did not disappoint. Iceland's public transport system is not well developed, and some places can only be reached by driving yourself or joining a tour.

Did not get the reserved car

Extremely satisfied!

We had to queue quite sometime and we cannot pay in Euro, need to change to Icelandic note to pay. Why we have to buy again for insurance where else I already booked online. Other than that all are fine.

I don't think we have price drop, might pay a bit higher than I expect.

Good service, efficient, good vehicle condition, fuel-efficient

The car was absolutely fine. Did everything I needed it to. Not the golf I ordered but a more than adequate substitute.

Everything worked fine. No price drop, but to be honest I wasn’t really expecting there to be one.

Very enthusiastic

The actual car model received did not match the one rented.

Customer service handled complaints too slowly.

Very satisfied

Satisfied, except for the long wait time to pick up the car in Reykjavik; everything else was good.

Satisfied