CALGARY AIRPORT CAR RENTAL REVIEWS

Acceptable

Very satisfied! The customer service was very patient in guiding the car rental process.

1. Forced additional charges for insurance at the site, no car provided if not accepted; 2. No response from customer service when calling; 3. Post-travel coordination with the rental platform was unhelpful, issues were passed on to the rental company, claiming lack of on-site evidence. Are we supposed to take photos or videos of foreign staff? 4. Extremely slow response, took three months to get a dismissive reply, stating the issue couldn't be resolved.

easy

seamlessly

No snow tires provided during snow season! An additional charge of $25 per day is required.

Snow tires not included during snowy weather! Additional $25 per day required.

They didn't have the car I reserved and gave me a 7-seat Chrysler, which significantly increased my fuel costs.

Good customer service

Could only advise but coiuld really help when u need help

Tanvir and Lana were both amazing, very personable and generous with their time.

It worked well and there was no issues once we arrived at Thriftys.

Absolutely loved the vehicle that was selected for us. Choosing the mystery vehicle was perfect for us so we didn’t have to get a second rental. We had lots of space for all our luggage and were all very comfortable during our travels. Just wasn’t happy with a charge per day for each additional driver, was about 30% of our daily rental cost extra to do so.

Constant communication and support if needed.

The staff's attitude was acceptable. There was no detailed explanation during pickup, but similarly, the inspection during return was not thorough either. Therefore, the pickup and return process was relatively quick.

ほぼ新車で良かった。

We had to wait for a very long time for the pick up of the car.

実際借りれたのはシボレーのSUVでしたが大きさも問題なく、借り出し返却できました。

分かりやすく、またピックアップポイントも間違いありませんでした。

言葉の壁はありましたが丁寧に笑顔で説明してくれました。

安く借りることができました。

They upgraded me from kia rio to BMW X3 SUV for just 15 CAD! The agent was very nice and helpful

Staffwere excellent but seemed like line moved very slow

Worked well.

It took over an hour to pick up a new rental at the return point. The front desk was slow and inefficient in dealing with issues. Eventually, I got a Hyundai Venue, which was a downgrade. After spending more than an hour at the front desk, I didn't have the energy to argue further on the spot. After the rental period ended, I filed a complaint through the app. However, the rental company denied the downgrade. This is clearly a lie. In terms of vehicle positioning, length, space, and power, the Venue is a subcompact SUV. It cannot be compared to compact SUVs like the Jeep Compass, RAV4, or CRV. You can easily verify the Vehicle's category. The user experience clearly shows the difference. I rented a mid-sized sedan (Camry) from the same company using another app and was given an Elantra, again a downgrade. It seems that DOLLAR frequently downgrades vehicles. Some people might overlook a few days of downgrades, but I cannot. The description clearly stated a five-seater, with a trunk that can fit three 24-inch suitcases. I have used compact SUVs like the RAV4, and they meet this condition perfectly. However, the car I received couldn't even fit two 24-inch suitcases, and additional luggage had to be placed on the back seats. I didn't need to seat five people on this trip, but what if I had to? The car's performance was poor, with no acceleration beyond 100 km/h even with the pedal to the floor. It was infuriating to drive, and I decided to file a complaint immediately. Anyone who has driven a Venue would understand how bad it is. Be cautious with DOLLAR. I have already filed a complaint with their headquarters via email. I am very disappointed with this rental company. If you encounter any problems, filing a complaint through the rental app is basically useless. Choose wisely, choose wisely.

Car was crashed and making noises underneath.

픽업 카운터 직원은 그다지 친절하지 않았고 전문성도 좀 떨어져 보험 관련 질문에 속시원한 답변을 들을 수 없었습니다. 차에 네비가 장착되어 있냐고 물었더니 그렇다고 했지만 실제론 없었습니다. 하지만 계약한 Hyundai Elantra 대신 받은 Infinity 차는 트렁크가 좀 작은 점을 제외하고는 매우 좋은 차였습니다. 승차감도 좋고 여러가지 안전장치도 있고. 전반적으로 만족합니다.

고객서비스가 좋다고 느꼈습니다.