ROME CIAMPINO AIRPORT CAR RENTAL REVIEWS

Ecovia staff is always helpful and friendly, this time the rental office was kind of difficult to find and I had to wait about 10-15 mins together with another client as the desk was unmanned. In any case, I’ll be happy to rent with them again.

Great service!

On arrival, I was made to wait over 40minutes to be seen to, then I had to pay the full insurance premium instead of the deposit as my credit card only had my first name initial, not my full first name, so the car cost me in excess of £500 for 9 days. I still haven’t received my fuel deposit back. The women in reception wasn’t helpful at all, I was made to feel like I was wasting her time - tutting, huffing and puffing... she sternly told me my options were, pay it or cancel the hire and I would lose the £120 I had already paid and stuck in Rome airport with my wife and child at 11pm at night. I will not and will advise friends and family not to be using Gold Car ever again. pissed off is an understatement....

Very easy online booking, happy with your service....

We booked an automatic specifically but when we arrived late on Sunday night with 2 children we were told there were none available. Then they tried to get us to take a car with a totally damaged wing mirror and a light out,

This was straightforward but I would recommend paying upfront.

The all experience was very good.I cannot have any complain.

Very good!

no corect company

Extra charge for not having a credit card, when travelling all my holiday money is transfered onto a mastercard travel card. €197 extra to pay.

Another smooth & easy rental with Centauro Rome!

Another great value & easy rental!

Nous avons été facturé de 180 euros pour une vérification de pneu sans nous en avertir Au moment de signer la personne nous a simplement dit qu Il sagisait d'un papier attestant que nous avions rendu avec le plein d'essence

After over an hour wait to get to the desk, we found out they didn’t have the car we had paid for or an equivalent. The fiat 500 wasn’t quite the Mercedes we were expecting. Worst car hire experience ever.

Quick affordable service. Online help desk was good.

We had booked Mercedes GLA and when we went there we were told that the car is not available however I believe that easyrentcar confirmed booking after checking availability with them. We were given Jeep. The condition of the tyres was terrible and one of the rear tyre was completely worn out due to which car wasn’t that smooth on the road. We complained to the company and he acted like he doesn’t know anything and said this is company car and they should check it.

Terrible

Unfortunately waited for almost 2 hours for the car as the lady seemed to be operating all of the car rental desks on her own. Apart from that everything was fine.

Was asked to pay an extra 210 euros unexpectedly

Affitto auto tutte le settimane, ma mai mi sono ritrovato in queste condizioni. Personale scorretto arrogante approssimativo. Pensate che mi hanno dato l’auto con due incidenti e uno neanche era stato segnato. Fanno dello sciacallaggio vero per far sì che si acquisti la loro assicurazione casco. I peggiori in assoluto su tutta ciampino.

Found it to long to wait to get car as most people were getting overcharged for the hire cars, got charged extra for insurance which I said I already had through another company

Very helpful staff

Excellent and easy to navigate web site. Helpful support staff

The car was as expected, although the boot was smaller than I expected but we did select a small car.. The waiting time for pick up was rather long and a bit distressing as the agent was dealing with someone who wouldn't pay for the damages, I guess it wasn't the agent's fault but they nearly came to blows! Other than that the agent was very polite and professional with us and the actual paperwork didn't take too long.

Hertz was excellent, having ran out of small cars they upgraded me toa larger more comfortable one at no extra cost. Staff was corteus and wfficient.

Extremely easy and fast booking. Competitive prices. Will use it again.

que porqueria de empresa, el tipo nos trato super mal, nos queria cobrar un monton de cosas, al final no usamos el servicio.

Target Italy were very poor, Contacted them on arrival as per the APP. said had no booking with them After 2 hours of messing finally arrived at there office, Told that there had been mix up on names and blamed it on booking through a different web site. First piece of paper I was issued with told me all repair costs and fee for administration if any damage occurred whilst in my care. Taken to vehicle which was in a dirty condition inside and out. I was showed damage on the car which was highlighted using an I Pad. at least 10 area's. Asked for a vehicle condition report, told they didn't have any but would e-mail the damage, Only received 4 pictures 3 off which were wheel trims. On returning the vehicle I was asked if I had been informed what any repair cost`s would be, A inspection of the vehicle then took place this lasted over 7 minutes a lot longer than when I collected it A small scratch was noted (no longer than 10cms) which wasn't on the original collection I was informed. I stated I had not done it and must have been there on collection. This I was told was impossible that I had signed for the vehicle although with damage but not in that area. We returned to the office and I was left with no option but to pay 180 Euro for the scratch. Due to catching a plane and not being able to speak with a manager I reluctantly payed . I have rented cars for many years in different country's, this is the worst experience I have had and will not be using them again.