PALERMO AIRPORT CAR RENTAL REVIEWS

Average, they didn't give me the car I wanted. I rented a Mercedes but got a Skoda.

Friendly staff and easy process. A little unclear on where to find our car and also how to enter the return rental car area, but in all, a great experiences.

Wonderful company who was easy to reach when our flight was delayed and they let the rental car company know.

Very pushy on selling additional insurance! I have ended up buying one as i was put in panic mode by the agents behind the counter. First car developed a problem after four days , phoned assistance and i ended up doing a 120 miles round trip back to Palermo to swap vehicle! All to my expenses. Second car, after only 60 miles, needed a full tank of adblue. Wont use them again.

All smoth, good service.

La borne à l’extérieur de l’aérogare fixant lieux de rendez vous de la navette Green Motion pourrait être indiqué des l'intérieur de l'aérogare à la sortie.

Les explications concernant la navette devant nous prendre en charge a la sortie de aéroport pourraient être mieux détaillées dans la procédure sur inter net.

Upon arrival and pickup in the airport, the fellow at the desk really tried to push a lot of unnecessary extras such as fill up option, upgrade to larger car and extra insurance at us which we declined. The folks outside at the pickup and dropoff both were very kind and curtious.

Number of managers at the moment of the car’s pick-up need to be increased. Waiting time of more than 1 hour.

Avoid Optimorent (Autovia)! E.g. when you take away the car they tell you to touch with your fingers (!!) the bottom edge of the car for scratches. When you return they will blame you for minor scratches and try to steal extra money from you. If you can not avoid them, make detailed video on all parts of the car. Use mirror to check the bottom edge of the car. Is it funny? No, you will not laugh when they blame you for ‘damages’. They seem to be cheap but they will be very expensive at the end. Use other rental company to avoid problems!

The car was not premium class as booked. They did not have the Mercedes I originally booked and gave me a Kia instead. This should have been another premium car but anyways accepted it.

All great and awaiting for their customer support to assist on a refund for being double charged for one-way fee.

voiture panda neuve (11km), personnel au retour compétent mais parlant anglais et non français

bon système de baisse de prix après avoir réservé. il annonce le plein full/full mais arrivé chez centauro obligation de payer un petit supplément (qui m'a été remboursé )pour remettre le véhicule avec la même quantité d'essence ( voiture fournie avec un 1/2 plein)

When dropping off the car they immediately found some almost invisible very small dent which is invisible to the untrained eye. It wass dent (not a scratch) of maybe 0,5mm over 5cm. For sure it must have been on the car when I picked it up. Anyway I had to pay 295 EUR for damages while I never had any damage caused myself.

Extremely disappointed with the pick-up experience, had to queue (standing) for over 2 hours to pick up the car, no apology offered for waiting so long in line, by the time I got the keys and picked up the car it was close to 3 hours, I was only on vacation for 6 days so to have to spend almost 3 hours picking up a car rental would make me not want to use your service again if this is the acceptable level of service hertz is happy with. Since almost all rentals these days are pre booked and flight details given I can't understand why there would be a better system in place so people don't have to waste time standing in line for hours. I was so unhappy with this service, wouldn't use again.

Overall, it was okay, but I had to wait a while to pick up the car; the process was too slow. The paperwork was done inside the airport, but the car pick-up was in an external parking lot. Couldn't they clearly mark pick-up and drop-off points? Also, the car they gave me was much lower in class compared to my reservation, especially in terms of engine power. Not sure if it was QEEQ's issue or Hertz's, but they downgraded my car without informing me.

Pick up takes forever. This is the only negative point i could report Car was excellent

Green Motion is an absolute scam in how they run their business. When we dropped the car off they went out of their way to find an issue with the car, and they did. We were charged an additional 81 euros for a hub-cap scratch. A scratch that I don’t think we did. We couldn’t argue much with them because we were off site and most likely they would not taken us back to the airport if we created an issue. Complete crooks!

the car was fine. understanding and finding the pickup location more difficult. but it all worked out after a phone call.

overall , a very good experience. i have booked again in 2 weeks at a different location.

Un surcoût de 44e a mon arrivée soit disant pour une arrivée après 23h....alors que j'étais au comptoir avant et que le temps de passer il était 23h35...mais ce surcout non prévu et non annoncé est une honte totale et inadmissible...je ne recommande pas cette prise d'otage.

They sold an insurance that was not neccesary, a complete scam, they did not answer the phone, impossible to contact them, they didn´t allow to change the time of drop off, TERRIBLE COMPANY, THE WORST EXPERIENCE I´VE EVER HAD WITH A CAR COMPANY.

The car was great. The windscreen needed a clean but the interior was very clean. I chose them because the other car providers at Palermo airport had horrible reviews. They were very above board and drop off was so easy. The lady at drop off (sorry forgot her name! Started with an M) was so lovely.

Amazing

I had extra charges which had not been made clear to me and the exchange rate used was extremely poor

We waited for more then an hour to pick up our car and the then the desk staff were grumpy and made me feel that I was making a big mistake not taking out their insurance. They told me that my own insurance wasn’t good enough and that I would definitely be paying some money to them by the end of my trip. They told me ‘good luck driving here’.