Really liked it

Very satisfied. The pick-up and drop-off process was smooth. Service staff were warm, patient, and friendly, staying until we had completed the rental.

The car rental company had a very good attitude.

In Catania, Alamo hires are provided by a local agent Locauto who up have upgraded to digital systems which made the whole experience smooth and efficient

Simple to book on the app.

Counter staff were horrendous. We had planned on adding a driver and potentially taking out extra insurance. The counter staff scoffed at us when she found out we ordered a panda. "good luck" was the response when she saw the buggy and intimated it would never fit. She also used the words "up sell" constantly without giving any insight into what we were getting in the up sell, just that we had to have it in order to get xxx. I work in tech sales and I would never ever tell a client "oh in order to get xxx you need to buy an upsell" invest in a consultative sales team. If the staff had of said something like "we can't offer xxx on the base package unfortunately, but we can upgrade you for £xx and you will be able to get what you want plus all these other benefits" the experience would have been far better.