The entire process of picking up and returning the car didn't take much time, and the vehicles were very new. I originally booked a Honda Civic, but upon arrival at the store, I was informed of a free upgrade to another car model. However, after driving it, I found that this model has high fuel consumption.
Returned the car with the tank almost full, but the drop-off location was hard to find and we took a wrong turn. There were no gas stations on the airport highway, so the gas level was one and a half bars short of full when returning the car. We suggested paying for the remaining fuel, which was rounded up to two bars plus a service fee, totaling 1,000 baht. A full tank costs 1,200 baht for 8 bars, yet they charged 1,000 baht for being just one and a half bars short. We felt this was excessive, but they said that’s their policy and charged us anyway.
Overall service was average. Due to the language barrier, communication relied on images, basic gestures, and translation apps, which felt rather inefficient. At pickup, I showed them a picture of their store, but the staff just shook their head and ignored me. Did they not understand my intent? If that's the case, they could have asked me further or clarified if the store wasn’t theirs. Then I presented the rental voucher, and they immediately signaled to proceed with the process. I finally breathed a sigh of relief—found the right place! At vehicle return, the inspection went smoothly, but they informed us about a toll fee, which confused us. After questioning it, they pulled up a system image showing the incurred fee. We promptly showed our proof of toll payment, but they said something unclear and appeared to ignore us. Since we were running short on time for our flight, we used the translation app to stress the urgency and asked them to resolve the issue quickly. They only insisted we pay the fee. Having no choice due to time constraints, we paid and left.
The car pickup process was troublesome. Returning the car was also problematic due to miscommunication with customer service. They told me to wait at Terminal 1, Arrival Gate 3, but no one showed up. Parking at the airport was inconvenient, and being unfamiliar with the area, I spent over an hour driving around. The staff hadn’t arrived when I got there. While the fuel tank was full upon arrival, driving for over an hour lowered it slightly, and I was charged a deposit deduction of over 570 THB.
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Deposit & credit card policies
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