COLUMBUS AIRPORT CAR RENTAL REVIEWS

Staff at the rental company had left, but other company staff helped us

I had specifically rented a convertible. I was to pick up at 12 noon on Friday Sept 27. I arrived exactly on time. As i talked to the agent at the counter, apparently there was one convertible available, but a woman somewhere in the lot(Avis employee) told the desk agent that she was holding the car for another customer-an Avis preferred member. I informed the desk agent that i was also a Preferred member, showed him my account number, advised him that i had a reservation and was on time for my pick up. After some haggling between your two employees, i did receive my correct vehicle. That being said, I was quite nervous and about to get very angry if my reservation was given to someone else. Not acceptable treatment in my opinion. A person with a valid reservation and who was on time, shouldn't have to deal with such nonsense.

I had to changed the car due to warnings turned on. I wonder why they didn’t realize it.

Budget and Avis are actually the same company. When I rented the car on July 4th, there was no one at the Budget counter, so everything was handled at the Avis counter. The clerk said the cars are the same, there's no difference in quality, just that Budget is a bit cheaper.

Customer care is rude Did n’t took my miles card

Patient, good vehicle condition, reasonable pricing.

The attendance tried avoiding giving me the type of car I requested, by telling that they were out of car and wanted to give me a cheaper car for the same price.

The service was very good, but I rented a mid-to-large SUV and was given a Chevrolet Trax, which barely qualifies as an SUV. The trunk could only fit one 28-inch suitcase.

Renting and returning the car was very convenient. The vehicles were very new and well-maintained. The instructions were clear. Prices were affordable and the condition of the cars was excellent.

Very good service attitude

Satisfied

Budget is part of AVIS, so the service was fine... However, the staff worked very slowly, and the pickup process was too slow... Also, they charged my credit card four times. Although I raised this issue on the spot, the staff only acknowledged two charges and canceled one on the spot. It was quite chaotic!

Very satisfied

Very Good

Everything’s Good Man very reasonable price

Very efficient!

Terrific!

We found d 2 cigarette butts. 1 in a cubby on passenger front door but was highly visible. Other was under passenger seat.

Had to change car on the second day, first car got a flat tire. Changed at another location without any problems other that Budget system update.