HILO AIRPORT CAR RENTAL REVIEWS

The man was quiet but very genuine!

No particularly good experience

Waited in line for 30 minutes

I was a bit disappointed because I didn't get the Jeep Wrangler.

Just okay.

Alamo has always been perfect.

Good

The rental location is right near the airport, less than a five-minute walk. We went the wrong way and wasted a bit of time, but luckily it was late, so there weren’t many people, and there was no need to queue. When picking up the car, the domestic rental company repeatedly reminded us to check if the American company added insurance. I specifically checked, and the company was very straightforward. They saw I had bought insurance domestically and did not try to sell any additional insurance. Returning the car was also convenient. We returned it at a different location, and it was hassle-free—just needed a receipt from the rental office. Fortunately, we kept ours. Moreover, this company didn’t require a deposit. The previous company required a $100 deposit to cover potential violations or damages. Maybe it was because we had comprehensive insurance this time. They mentioned that even minor scrapes would be handled by the insurance company, so there's no need to worry at all.

The car rental company is right across from the airport exit, separated by only one lane, making it very convenient to find.

Still too crowded

Got the return date wrong in the system, but the company extended the rental by a day and refunded the extra cost after contacting customer service. Grateful for their understanding and considerate service. Felt very secure using their service.

It was okay

The car rental company just bluntly told me that the model I reserved was not available and kept pushing me to pay more for an upgrade. Very dissatisfied.

Overcharging

So-so

The rental counter was right outside the airport, very close.

The staff's attitude wasn't great.

Unreasonable insurance charges!

Convenient pick-up and drop-off with no additional insurance charges.

Pretty good