Make sure you have your insurance covered before you get to the counter and then make sure you decline everything Fox offers you. They give you the hard sell and it will be very expensive.
I waited for more than one hour to get my car. Not only there is a long line, your staff members left their posts one by one. Thank made the waiting longer. No explanation as to why.
About QEEQ:10.0/10
Do as you say, and say as you do. You will learn customers' trust.
Service was alright, but we were charged an extra $88 for insurance. Dollar's service was mediocre. The car provided by the rental company had a windshield that was coming off and leaking air. We only discovered the source of the noise after driving 200 miles. We detoured to Salt Lake City's Dollar Airport location to exchange the car, but the staff insisted we call customer service to get a confirmation number. In the end, we gave up and drove the car back to Denver. Exchanging the car was too exhausting and we didn't bother to file a complaint.
After waiting in line for more than an hour, I finally reached the counter. When I booked through the rental platform, I had already purchased full insurance. At the counter, I told the staff that I'd fully paid and bought full insurance. She asked me to sign on the iPad, where I noticed a lot of English terms and an amount listed. I reiterated that I had already paid in full and wondered why the amount was displayed. She assured me I wouldn't need to pay extra, it was just a signature. She didn't provide any contract or receipt, only a pick-up slip. After returning the car, I discovered $112.75 had been charged from my card. When I called to inquire, they said it was for additional insurance fees. I found this very confusing—I'd already purchased full insurance, why would I need duplicate coverage? Additionally, if there were extra charges, the staff should clearly inform customers about the amount and purpose. Such unclear charges feel like a deceptive act towards customers.
Popular car types, best rate by month/day of week/hour/rental period, one-way destinations, insurances
Deposit & credit card policies
Pay for Car Rentals with Crypto
In addition to credit and debit cards, you can now pay for online car rentals with cryptocurrency! Bitcoin (BTC), Ethereum (ETH), and Bitcoin Cash (BCH) are accepted. Curious about how long a Bitcoin transaction takes or how to pay with Bitcoin? Read our FAQs for more details.
This site uses cookies. By continuing to browse the site, you are agreeing to our use of cookies. You can disable cookies at any time within your browser settings.OKRead More
Customer Service
Brian McLaughlin
-
-
-
-
View more >-
-
-
-
View more >Elma Ferdinand
-
-
-
-
View more >Mag Helin(a)
-
-
-
-
View more >Levi Tyler
-
-
-
-
View more >Scott Tate
-
-
-
-
View more >Isidore Augustine
-
-
-
-
View more >-
-
-
-
View more >Kenneth Temple
-
-
-
-
View more >Clyde Abe
-
-
-
-
View more >Erica Grant
-
-
-
-
View more >Zenobia Oscar
-
-
-
-
View more >B.Stephen
-
-
-
-
View more >-
-
-
-
View more >R.Picard
-
-
-
-
View more >Walker Boyle
-
-
-
-
View more >Jamie Wolf
-
-
-
-
View more >C.Yang
-
-
-
-
View more >Setlla Wilcox
-
-
-
-
View more >Violet Trollpoe
-
-
-
-
View more >Car Rental Brands Ranked AT Denver Airport, DEN
Know More about Denver Airport Car Rental
Pay for Car Rentals with Crypto