DENVER AIRPORT CAR RENTAL REVIEWS

We had an excellent service at the Car rental/ pick up in Denver. Sandy the lady who helped us initially was very efficient and professional and she waited to have her break to help us with our booking.

Very pleased with the service and the car that we were provided was excellent.

Excellent no pressure service... friendly and helpful

Excellent value for money

I got later than expected to the Avis office, after midnight some people in line but moving fairly. We got a Ford Expedition instead of a Suburban, unfortunately it had some problem that made the engine to over heat, that night I was unable to identify the problem because we drove 5 min to a nearby hotel, it was until next day while we were driving to our destination when we found out. I waited 4 hours in a parking lot for a tow to get the unit replaced. This issue made us to lose almost all day, I got the replacement unit aprox. at 4 pm I was taken to Budget to get the replacement car, the manager JORGE made an excellent job to take care of it ASAP and were given another Expedition but in much better shape than the first one. Return was fast. It was unfortunate to have a car with a mechanical issue, probably only short of coolant but who knows, not to risk it when you travel. The process of the replacement could have been much faster, not very good communication with service providers.

Reservation process was simple, fast & convenient.

The car was offered as an alternative to what I requested - a downgrade for less money from a Jeep to a Blazer. The car was great and performed very well. I am trying to see where I actually paid $160 as promised by the agent. She also stated that a $300 security would be charged and returned to my account. I paid QEEQ $349.77 on 11/17/23 and then was charged $230.73 on 12/18/23 by NUCAR. I need to know when the $300 will return to my account. I expected to pay $160 after the agent described the reduction. I need information and clarification. I'm hoping that I was not ripped off and need to see my $300 deposit returned.

I don't know how to separate NU CAR from QEEQ. The car was offered as an alternative to what I requested - a downgrade for less money from a Jeep to a Blazer. The car was great and performed very well. I am trying to see where I actually paid $160 as promised by the agent. She also stated that a $300 security would be charged and returned to my account. I paid QEEQ $349.77 on 11/17/23 and then was charged $230.73 on 12/18/23 by NUCAR. I need to know when the $300 will return to my account. I expected to pay $160 after the agent described the reduction. I need information and clarification. I'm hoping that I was not ripped off and need to see my $300 deposit returned.

A very quick pick up and drop off, easy, convenient. I will highly recommend.

Very easy to use. Good price.

Service at pick-up was great. We realised the vehicle we had booked was a little small for the amount of luggage we had however we were quickly upgraded to a larger vehicle which cost around $20 extra per day. Very easy process and made such a difference.

The platform is fantastic. Really have enjoyed using the website and the comprehensive information it contains making the booking process so much easier.

I did not get the vehicle that I paid for.

1. Forced insurance purchase

2. Additional toll fees

These two issues caused the actual price to increase significantly.

The store explained that Colorado state law requires additional insurance.

Also, extra toll fees were added, with two options: $15 per day or $10 per day for actual toll charges.
Due to the time it would have taken to contact the rental car company, I had to reluctantly accept these charges.
Waited about half an hour to pick up the car.

Not enough staff on counters and a very long queue for service

Car excellent as was pickup and dropoff apart from wait for shuttle bus on arrival.

Price Protector unfortunately not available on this rental.

The car met all my expectations. It would be nice if they supported touchless delivery like they do for gold rewards members.

I would like to book again and enjoy the easy and smooth booking process using your website.

Tuvimos que gastar más porque la camioneta no era 4X4 y nos dieron una Jeep que era 2021 pero no estaba en buenas condiciones, temblaba cuando la sacamos a carretera.

Terrible scammers. They charge you for toll usage up front and promise to refund if you do not use it. I did not use one toll, yet they have still not refunded me. I try to contact them, but only get template replies.

Strange occurrence. We originally requested a Toyota Corolla but as we reached the gate the car couldn't be allowed to leave the lot and the gateman gave us a Rogue Sport which worked well for the entire 9 day use.

It's okay.

The wait time was extremely long.

All very good. The car was very good, absolutely perfect for what we wanted.

It was very good.

They are fine

QEEQ is amazing. You are my go to for all my car rentals.

Recommended extra insurance

The car rental service was quite good.