CAR RENTAL REVIEWS ON DOLLAR AT DENVER AIRPORT, DEN

Car took a long time to get as agent was trying to sell us extras we didn’t know we hadn’t paid for and to upgrade us even though we didn’t want to.

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They were amazing at Denver Airport location. Treated us like we were long time Dollar customers. So great at making us well informed and happy. Certainly the go to rental company. I find it hard to understand any negative reviews about Dollar Car Rental at the Denver Airport location.

They suck. No one available to check out car. Waited forever.

Like: Upgraded at no charge to much better vehicle.

Like: Easy check in , good advices
Dislike: No uniforms of the staff, bad reception at the Jackson, Wyoming, office with no offer of personal help. But the driver of the shuttle in Jackson Hole was very friendly and lead us to the office in Jackson.

When I rented the car, it was supposed to be a large SUV. I expected to have a suburban or XL Yukon as shown in the pictures. But when I got to the counter, the clerk told me that the car is not any of the two or an equivalent one. she told if I want one them I have to pay an extra $1,600. I had to accept what was offered to me but I was so frustrated because the storage area after seating 7 people will be extremely small. Also after like 20 days from renting the car a message popped out in the dashboard says that the car needs maintenance.

Booking was easy and fast. I have no complaints

Car excellent as was pickup and dropoff apart from wait for shuttle bus on arrival.

Price Protector unfortunately not available on this rental.

Car was big but perfect size for 4 adults with 4 ski bags. Didn't need to get roof racks.

Booking platform is great.

Terrible scammers. They charge you for toll usage up front and promise to refund if you do not use it. I did not use one toll, yet they have still not refunded me. I try to contact them, but only get template replies.

Like: best rental adventure ever...the ability to pick any vehicle in your category is a great bonus...vehicle was almost new, got great fuel economy, and was fun to drive
Dislike: don't know anything that could have made this a better rental

The car rental was through Thrifty, Not an inconvenience, although as we were waiting for the shuttle pickup at the airport, we noticed that the other rental agencies had shuttles more thoroughly.

It was okay. The staff seemed a bit unfamiliar with the process, so the wait time was a bit long.

The booked Jeep wasn't available, so they upgraded me to a high-end GMC. Very impressive.

Car was great, good on gas. Gas meter was not working correctly so they offered me an upgraded vehicle or free tank of gas. Very accommodating.

Easy to shop. Prices changed as I shopped around. That was not encouraging.

The staff at the pickup facility were great. The only problem was a 2.5-hour wait due to high-volume of people on vacation for a holiday weekend. The management could have done a better job anticipating demand.

Paying for my rewards?!? Really, who wants to pay for a rewards program?

Staff very disinterested (Labor Day, why are we here?), only 2 cars in lot when I arrived, then another, to be mine, arrived for drop off, so got minor upgrade to medium SUV from medium saloon, as they didn't have anything else except 2 luxury enormous SUVs

Easy and cheapest I could find

Overall okay

The shuttle worked well. Our customer service representative at Dollar was professional and straightforward. She didn't try to upsell on any additional protection. It was great!

We were unsure about it, but it was a good experience that provided us with the best value. Thanks!

The car performed flawlessly. The only part of the transaction that wasn't enjoyable was the pressure to upgrade the vehicle by the sales person at the time of pickup.

Great service. They even lowered my cost when a better price was available.

Service was alright, but we were charged an extra $88 for insurance. Dollar's service was mediocre. The car provided by the rental company had a windshield that was coming off and leaking air. We only discovered the source of the noise after driving 200 miles. We detoured to Salt Lake City's Dollar Airport location to exchange the car, but the staff insisted we call customer service to get a confirmation number. In the end, we gave up and drove the car back to Denver. Exchanging the car was too exhausting and we didn't bother to file a complaint.