RONALD REAGAN WASHINGTON NATIONAL AIRPORT CAR RENTAL REVIEWS

Waited for a long time to pick up car; otherwise good.

They charged for a full tank of gas and it was over half full. They also charged over $200 for a “service fee” on top of what we paid you.

Had to pay extra for insurance, not happy

Awful car. I had reserved a Jetta and, while I know the actual car is not guaranteed, the Chevy was awful - I didn't know you could still get cars that are that poor; it felt like something from the 90s. Prices were high too. Very disappointed.

Like: Price for rental was reasonable and we got excellent gas mileage!
Dislike: Car wasn't washed when we got it.

The pickup time was too long, the waiting time was excessive

Like: 10 out of 10
Dislike: Nothing not to like. Everything was top notch.

Very good.

good

good

I waited for an hour to pick up the car. I tried to pick it up at midnight, and there were two customer service representatives: one was a Black person and the other was an Indian man with glasses who was assisting me. Before I could get the car, they made me wait outside for someone to bring the car. Meanwhile, they attended to several other customers. There was no one outside to assist me. After waiting for a long time, I had no choice but to approach the Black representative. He asked me to wait for 10 minutes and then handed over the car keys.

Walked from the hotel, no queue.

Car not clean enough from inside, asked for delayed service several miles ago

Excellent service

Charged an extra seven dollars, not sure why.

The lady at the pick-up counter was probably having a bad day. The car itself was fine, ran smoothly and I had no problems Dropping off in JFK was a bit of a mess as there were too many cars being returned at the same time, and only 1 staff working (who was very hardworking)

Like: Very efficient service and the price was much more affordable than all other car rentals and the car was great! Lived the ride back to the airport in the car I had rented. This saved me a long walk with a heavy suitcase!!

We had a hard time finding enterprise.

At the Avis counter, they didn't recommend any insurance; instead, they added it directly. I bought full coverage from Zuzuche! Even though I know one is from the car rental company and the other is from a third-party insurer, the fact that I didn't need to pay anything upfront and only had to sign gave the staff an opportunity for underhanded operations. As I had to rush to the hotel after picking up the car, I didn't have time to check the documents carefully. Due to a hectic schedule and waiting for the credit card statement, I complained to Avis quite late, and they only refunded 1/4 of the amount! This was my sixth time renting from Zuzuche but the first time with Avis. The experience was extremely bad. It's not about the money; it's the lack of proper assistance! I wanna say the staff I met at the Avis counter was damn f^cking bullsh*t; he just let me sign without mentioning anything, not even a f^cking word. Since it was my first time with Avis, I thought everything would be straightforward. All I did was sign and give my credit card. It was a busy journey, and it took a few days to receive the credit card statement. I called Avis back 2 times and only got 1/4 of the amount back. This was the sixth time with Zuzuche and the first with Avis, and it was a horrible experience due to these issues.

The location is spacious, but it's somewhat remote.

Like: helpfully customer service
Dislike: that the airplane was late and the counter closes at 12 midnight. this cause me to get a ride more than 30 miles away and get a ride back later on in the day

Very fast