CAR RENTAL REVIEWS ON HERTZ AT RONALD REAGAN WASHINGTON NATIONAL AIRPORT, DCA

Excellent service end to end, very fast, the car was fantastic.

Wonderfull, price drop protector worked very well. Highly recommended!.

Staff pretty clueless but luckily the manager was there and he was on top of things

Excellent

I'm a Hertz Gold Member, but it doesn't matter when booking through a 3rd party...which I expected and understand. It was extremely busy and a lot of customers vented their frustration at the people working there, which accomplished nothing. Patience and politeness was rewarded with a new minivan instead of a 7 pax mid-sized SUV (at my request once told it might be a long wait for the other class) and a complimentary tank of gas.

The entire booking process was outstanding. I love the app!

I waited for an hour to pick up the car. I tried to pick it up at midnight, and there were two customer service representatives: one was a Black person and the other was an Indian man with glasses who was assisting me. Before I could get the car, they made me wait outside for someone to bring the car. Meanwhile, they attended to several other customers. There was no one outside to assist me. After waiting for a long time, I had no choice but to approach the Black representative. He asked me to wait for 10 minutes and then handed over the car keys.

Unlike in China, the service efficiency and staff attitude in big cities are indeed much worse compared to smaller cities.