When picking up the car, if the customer already says no, don't waste time persistently upselling, wasting everyone's time including those waiting in line. The car inspection was very quick during return. Satisfied.
The service staff was very friendly. The first car reserved for me wasn't cleaned, and the second one couldn't be found, so they upgraded me to a small SUV for free. Although it wasn't cleaned yet, an employee promised to take care of it immediately, and within 3 minutes, he brought the freshly cleaned car to me. Since I returned the car 12 hours ahead of schedule, I couldn't get the invoice on-site, but received it via email the next day in PDF format.
They suggested we buy a one-day highway toll pass, which saved us time and money driving from Washington to New York. However, when they upgraded our car, they didn't emphasize the additional $100 charge, even though our rental and insurance together only cost $66. The extra fee was too much and unfair.
I was initially worried because of Dollar's low ratings, but the service on site was excellent. They were very enthusiastic and there was no upselling.
Overall it was good, but the directions to the return location were terrible. We couldn't find it using GPS and spent over 40 minutes circling the airport before we found it.
The customer service was unresponsive and didn't proactively solve issues. Customers had to figure things out on their own. There was no professionalism at all, highly not recommended!!!!
At first, they recommended Epass to me, and I thought I was being tricked. However, they patiently helped me investigate the issue, and eventually, I found out they genuinely consider their customers. Excellent service with great value.
Popular car types, best rate by month/day of week/hour/rental period, one-way destinations, insurances
Deposit & credit card policies
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