WASHINGTON DULLES INTERNATIONAL AIRPORT CAR RENTAL REVIEWS

They were great.

Great customer service. I e-mailed a question and heard back right away!

The line to pick-up the vehicle was long, but the place was well staffed and the employees were very competent. The vehicle was a bit older, but perfectly acceptable.

Booking platform was great! Significant savings over booking directly with the rental company.

Great, very good!

Me Cobraron $50 Inter city Fee que no estaba contemplado en la tarifa.

Todo fue perfecto! Sin duda, volveremos a contratar con Thrifty.

Fue muy rápida y segura! ?

I want to thanks Mr .Momo

I had bad experience with them, they do not have car which I booked, and they pay me extra for another car in same category ($20 per day for 17 days!!)

Car was not cleaned properly prior to rental, particularly from outside. Their was a dent on the front left with bumper coming lose and it was not noted in the rental documents - I had to ask the security guy to ensure it was added and he later did

No issues. Excellent experience.

Budget informed me that my insurance do not cover road side Assistance and towing is not covered also so window,mirror and Tires are not covered also many other coverage are not included and they asked me to sign

Excellent service

My experience on pick up was OK, then I drove the first car I was given a Nissan Reg# 2073 WQ, I drove the car out of Dollar and it did not sound right so I took the back to Dollar straight away, there was some reluctance to find another car for me, but was given a Honda Reg# 9ZR 443 witch I was thankful for but there for around 30min getting the second car I left Dollar for a second time and no problems with the car went on my way some what unhappy. The return too Dollar did not go well at all, before taking the car back I had had it cleaned and valeted and filled up the fuel tank, on getting back to Dollar return area there was a gentleman, witch he did not turn out to be a gentleman, and 4 to 6 men standing in car return, the so called gentleman who I will call (Man#1), Man#1 started too process the return of the of the Honda Reg# 9ZR 443 he scanned what he was to scan while I got my suitcase from the trunk of the car, on going back to the drivers side Man#1 was sitting in the drivers seat shaking his head he got out of the car and in front of all the men standing around and people returning there rental cars started to shout "this car is stinking of smoke" on the top of his voice he then directed his still load remarks to the men standing around, there was talk in a language I did not understand, Man#1 then directed his comments to my he said "You have been smoking in this car" I then informed Man#1 "that I have not smoked in the car as I do not smoke" his reaction to me informing him that I do not smoke was one of I don't believe you, I did inform him that a passenger got in the car with a cigarette and I had informed the passenger that it was a rental and there was no smoking in the car the passenger put the cigarette straight away, but Man#1 still on the top of his voice he kept ranting this car smells of smoke in front of people retuning there cars, and same at the desks it made me feel belittled.

All good on your side

Good car condition, great service, convenient location

The car was not clean enough. An icecream on the driver door and sticky solution in armrest box.

No comments

Smelled like cigarette smoke

Smooth and Mohammed at the front desk was extremely helpful.

Pleasant Experience overall

It was excellent service

Don't understand why so much registration input is needed on pick up when surely all this info could have been inputed on booking

The counter staff did not seem very friendly but were helpful. The car had lots of little dings and scratches which I had to point out to the guard at the gate.

At the store, I was told my insurance is not accepted by Budget.

Excelente, pero aparte una Sequoia, pero me entregaron una Tahoe, que según yo no es comparable a la Sequoia. Sería comprable a una Suburban, pero por la Suburban e querían cobrar $50 USD por día adicionales

Me ha gustado mucho la plataforma y ya renté otro auto.