The store staff tried to upsell. The first car provided was the same model as reserved but had many scratches. Upon request, they reluctantly replaced it with a Korean car.
Currently satisfied. There was an issue with the navigation causing me to take a wrong exit and go onto a toll highway. Not sure how the epass processing fee will be charged. Other than that, everything is fine. No upselling encountered so far, and I have yet to see if there will be any unreasonable charges later.
The customer service agent was quite helpful, gave me an upgrade when my iPhone 15 charger that I could have used for the multimedia in the first car was not compatible with it.
About QEEQ:10.0/10
It does well every time, gives me the best/cheapest car rental rate I can ever get.
When I arrived in the evening, they told me there were no cars available, and they could only provide an electric vehicle. If I felt uncomfortable with that, I could come back the next morning to exchange it for a gas-powered car. When I told them in advance that I needed to drive this car 300 miles to New York, the electric vehicle only had a range of 230 miles. They were evasive when asked about the charging time and range details. The next day, when I went to swap the vehicle, they acted as though it was completely justified to have already closed the transaction for the electric car. It was only after asking for their manager that they reluctantly gave me a very worn-out Toyota Corolla. On top of that, they claimed the electric car wasn’t fully charged when returned and tried to impose additional charges.
Very slow, long queue for AVIS as usual. Agent couldn't find me a car but after waiting 10 mins found me one which was damaged and not clean. Agent then tried to add on an $800 excess waiver without telling me, luckily I noticed it before paying.
About QEEQ:10.0/10
Qeeq booking process flawless as usual, no complaints.
Popular car types, best rate by month/day of week/hour/rental period, one-way destinations, insurances
Deposit & credit card policies
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