From 2014 to 2016, I went on self-driving trips to the US three years in a row, experiencing three rental companies: Dollar, Alamo, and Hertz. In 2015 and 2016, I booked through zhuche.com, and I was quite satisfied with their service. This time, I rented from Hertz, which is known as a big company, but my experience was just average. First, the service attitude: It's a plus that they didn't try to upsell insurance, but the front desk service was just passable. They didn't demonstrate how to use the E-pass, and there was an additional $20+ equipment fee for the E-pass that wasn't mentioned beforehand. The rental contract has too much content and the font is too small to read in a short time. So, an average rating. Second, the vehicle provided: I originally booked a RAV4, but it wasn't available, so they gave me a Jeep Compass. The car's space was small, everything except the gear was manually adjusted, high fuel consumption, and low power. There was a strong and unpleasant perfume smell in the car. A poor rating. In terms of vehicle quality, Alamo is the best. I strongly recommend future renters to choose Alamo if the prices are similar.
The store offers a free shuttle service to the airport. It was early morning when I arrived, so there were no other customers and no queue. The staff added several charges without prior notice. When I asked about these charges, the staff was very impatient and claimed it was delaying her time to leave work. She only agreed to wait for me to contact the car rental service after I insisted.
After arriving at Hertz's Washington Airport location, the staff informed us that the rental car only had basic insurance, which only covers our own damages in case of an accident and did not include the million-dollar third-party liability insurance! I'm not sure if this is an issue with the rental car platform or Hertz. Then, the Hertz front desk started pushing various insurances and a fuel refilling service on me! In the end, it cost over 600 dollars, more than 100 dollars extra! When I declined these additional services, the staff member became visibly unhappy and impatient!
Customer service reps could not have been more helpful. Really pleased with whole experience.
About QEEQ:10.0/10
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