They first gave us a Nissan with over 30,000 kilometers and stains on both front seats. We asked for a change at the counter and were given a car slightly larger than a Mini Cooper. They insisted it was the same class. I explained that we couldn't fit three people and three pieces of luggage, but the counter staff said the SUVs I booked were usually for two people, implying we needed an extended version for more than two. The lot had many SUVs the same size as the Nissan, but the counter said they were all booked and only these two cars were available. We ended up taking the stained car. The price is high, but we chose this company for the Chinese roadside assistance, hoping we never need to use it.

Overall good experience. Picking up and returning the car was very convenient, just as expected from a big international company.

After arriving at Hertz's Washington Airport location, the staff informed us that the rental car only had basic insurance, which only covers our own damages in case of an accident and did not include the million-dollar third-party liability insurance! I'm not sure if this is an issue with the rental car platform or Hertz. Then, the Hertz front desk started pushing various insurances and a fuel refilling service on me! In the end, it cost over 600 dollars, more than 100 dollars extra! When I declined these additional services, the staff member became visibly unhappy and impatient!

Très bon service, souriant et helpful

Simple et efficace

Customer service reps could not have been more helpful. Really pleased with whole experience.

Smooth online process.