There was over an hour wait on pickup despite only about 8 people being ahead of me in the line. It was pretty bad, super slow service, and the longest I ever had to wait for a rental car in my life.

It was easy to book and a competitive price, although the information about there being a rental counter inside the airport was incorrect.

Very satisfied

Overcharging. I bought full insurance, but the store still insisted on insurance, and I had to pay an extra 200+ dollars upon return.

1. When I arrived at the store, the car delivered did not match the one I reserved; 2. I had to pay extra to switch to the same model I reserved; 3. After returning the car, even though the tank was full, I was still charged as if it wasn't; 4. Various charges kept appearing afterward, even more than two months after I returned the car, there were still unexplained charges;

Horrible experience. I showed up 30 min late and they charged me two and a half times the original rate.