TREVISO CAR RENTAL REVIEWS

All good as usual

Easy to use

Great staff

Easy process

Car was a hybrid Panda, very economical. Staff were friendly and helpful

Car was perfect, staff also perfect. Cannot fault

Easy process and will use again

The counter staff was helpful but we have argued on what`s included and not included. He tried to upsell (full insurance) even if I have explained I have the Axa Insurance booked through easyrentcars.com website. I have asked if the car is equipped for winter, the staff at the counter said I don`t have included chains in my booking and I need to pay other 6 euro/day. I have showed again my booking details, then he said I have included everything I needed. I left the airport, went on the highway and I have seen the snow chains are mandatory (even if there was no snow). Luckily, our friends were using their car and having spare snow chains in case the police would stop us. At drop off (drop off opens only at 9:00 so I had to wait in order to get my car checked). I wanted to wait because in Rome Fiumicino I had a bad experience with the check-up. Overall, I liked Europcar, but I would have preferred a bit more transparency regarding the snow chains.

Deposit issue: Deposit blocked on my card was different than the one on the booking (Europcar said that easyrentcar offered me wrong information about the deposit. Easyrentcar was claiming the deposit is 300 euro, Europcar was claiming is 500 euro, luckly this time, the difference wasn`t very big but in % is almost double. What if I rent a more expensive car, easyrentcars would inform me the deposit is 1500, then I arrive at the rental counter and they tell me it`s 2500 and I will have a limit on my credit card of 2000 euro and can`t rent?) Loyalty program could be improved: I would prefer a better loyalty program (when I use to rent directly from the same company, I was getting upgrades to cars quite easily + free weekends etc.). Now the "points" I gain n easyrentcars expire from one year to another (I started using the website in autumn last year and didn`t manage to change the loyalty tier as the year changed. Open claim: I have an open claim since October with easyrentcars for extrafuel charge which didn`t get solver until now (4 months later). Satisfied overall: Overall, I had good experiences with easyrentcars.com. I have started to rent more and more often with them instead of renting directly with the companies.

As usual no issues. Counter staff are excellent at Treviso airport. Car pick up is easy. Car in good condition - almost brand new. Cannot fault

Booking is easy as usual. Great process

As usual no issues with the counter or car pickup and drop off process. Love dealing with these guys

Super easy to use

Great as usual

All good

No problems

Excellent as usual

Easy process, Love the insurance process

Great as usual

Great as usual

The staff's attitude was atrocious and the car model listed in the app was unavailable. They aggressively tried to upsell other models at an increased daily rate.

All staff are a delight to deal with.

Easy process

All good

All good

Car was great, aircon worked great in this hot weather.

Easy as usual

Really good team at the counter. Great to deal with

Easy process

Always good to deal with

Easy

All good as usual

Great assistance with insurance claim. Cannot fault them. Full return of costs

Great!

Easy!

Overall good