SALZBURG CAR RENTAL REVIEWS

Average

Very good

We were given a two-door car instead of a four-door, which was inconvenient for a larger group!

It was quite convenient. The location was easy to find, not many people were in line, and all procedures were done in about 20 minutes from entering the shop to getting in the car.

Very good, great experience.

I still did not get back my 1000 EUR deposit. I dont know if you are actually reading this, but if you do, could you please call them, tell them that I am a customer and not a bank, and I need my money back? I returned the car fully fuelled in mint condition, the least they can do is to return my deposit on a timely manner. - On a separate note, the location they provide on the drop off spot is misleading (they say its on garage level -1 but there are two separate garages on -1 and we went to the wrong one.) Thanks.

Its great.

Decent

The staff was very friendly.

The service was okay.

Rented a car on short notice. While the service lacked some flexibility, it was overall acceptable and quite standard. Everything went smoothly and quickly.

The staff were very patient.

The car condition was good. But it took me more than an hour to pick the car. Car was not ready.

This car rental company barely had any of the reserved models. Several of us booked Volkswagen Passat station wagons, but we were given Opel station wagons instead. Their attitude was very firm, saying that's the only car available. Even after trying to coordinate with the rental platform, nothing changed. It's unacceptable to bait customers with lower-priced Volkswagen cars and then provide something completely different. If possible, I would give a negative rating. One wise friend who didn't choose this company got the car he reserved even though he picked it up later. Infuriating! Also, we saw a low tire pressure warning on the dashboard. The desk staff tried to brush us off by saying it was because of the winter tires. We insisted on having the tires checked, and it turned out one tire was nearly half deflated. It needed to be reinflated. This desk staff could have put us in serious danger! Extremely irresponsible!

Easy to find the location, quick and convenient process, courteous service

The process was quite fast, but nobody took me to the parking lot to inspect the car, and they required me to sign off on the car's condition before giving me the keys.

Picked up the car near Salzburg train station. They accommodated us early in the morning. The pickup process was very convenient. The best part was that we got a free upgrade to a brand new Volvo V60 with an automatic transmission, built-in navigation, and cruise control! It was amazing!

The car wasn't cleaned before being handed over, the floor mat was sticky and there were many crumbs.

Free upgrade to Volvo XC60

Very clear explanations.

Pros: 1. The car pickup process was simple and quick, just needed to show a Chinese driver's license, a translated copy from Zuzuche, and a credit card. 2. Self-service car pickup from the underground garage. Cons: 1. The car had noticeable scratches which the staff did not inform me about; I only discovered them the next day under sunlight. Upon comparing with the car pickup video, it was clear they were 'old damage'. After calling them, they told me to check the markings in the form myself. 2. Few parking spots for Europcar at Vienna train station garage, had to park in the last available spot. Tip: Get full insurance to reduce worries during your trip!