CAR RENTAL REVIEWS ON EUROPCAR AT SALZBURG AIRPORT, SZG

Got an upgrade from a VW Golf to a Mercedes C Class. Very pleased and satisfied with the service.

We were given a two-door car instead of a four-door, which was inconvenient for a larger group!

The lady who assisted us at the airport was very friendly and patient, making the start of our trip very pleasant!

はじめての利用でしたがとてもスムーズで良かったです。

簡単に予約できてよかったです。

The staff did not accompany me to pick up the car. I had to search for a long time in the parking lot and couldn't inspect the car. They gave me a car with scratches. Let's see how much they end up charging me!

I booked a Mercedes A-Class for 1500 per day, but they gave me a Renault instead. Very disappointed.

The service was okay, but not very enthusiastic.

Pros: 1. The car pickup process was simple and quick, just needed to show a Chinese driver's license, a translated copy from Zuzuche, and a credit card. 2. Self-service car pickup from the underground garage. Cons: 1. The car had noticeable scratches which the staff did not inform me about; I only discovered them the next day under sunlight. Upon comparing with the car pickup video, it was clear they were 'old damage'. After calling them, they told me to check the markings in the form myself. 2. Few parking spots for Europcar at Vienna train station garage, had to park in the last available spot. Tip: Get full insurance to reduce worries during your trip!

Overall a good experience! Austria is really suitable for self-driving! Rented a car in Salzburg, visited Innsbruck and the lake district, and returned the car in Vienna! Picked up the car at Salzburg airport around 4 PM, no queues, I was the only one! Got the car in 20 minutes! No upselling of insurance or roadside assistance, no gimmicks! They just handed me the keys, and I went to the parking lot via the elevator next to the counter to get the car myself! The car had a full tank! No one accompanied me to check the car! I inspected it, found no issues, and drove off!