SAIPAN CAR RENTAL REVIEWS

Booked a 2014 Mustang online with full payment. Upon pickup, was told only one left, and found a hole in the roof where you could stick your hand through. Had no choice but to pay extra on the spot to get a 2017 Mustang. When I got back to the hotel, I found the sound system, rearview camera, and door locks didn't work, and I couldn’t lock the car. Had to drive back to the rental shop. The female Chinese employee told me not to worry about the door locks! They gave me a third car (she even tried to charge me extra, which I firmly refused!). By then it was dark. When I checked the car with my phone flashlight, I saw the entire left side was scratched and the front bumper was half falling off with visible gaps. Finally got a fourth car that had no issues. Originally supposed to pick up at 6 PM, but after spending an extra $20, finally got the car at 8 PM to go for dinner.

吹き抜けのホテルのエントランスで受付・手続きしましたが、風が強く、何度か書類が飛ばされそうになりました。また、返却においては、キーをフロントに預けるだけだったので、車両の目視確認等もなく、後で何か請求があるのではないかと不安になりました。完了のメールはありましたが、人手不足のためか手続き等が雑の感がありました。

特にありません。

空港の前ですぐにわかりました。 深夜にも関わらず、スムーズに明るく案内をして頂けました。 車もきれいででした。楽しい旅行ができました。

値段も手ごろでした。 また、利用したいです。

【Pickup】You can call the store, and they will send a car to pick you up. Upon arrival, you fill out a basic information form, provide your passport and driver's license. Once registration is complete, the staff will use a map to explain important details, attractions, and driving routes. They will then hand you the keys and show you the car. Take a video or pictures of the car to document its condition and avoid potential disputes later. Then you're ready to go. 【Drop-off】When you return to the store, the staff will check the car. If everything is fine, they will return your deposit and the process is complete. You can also ask the store to take you back to your hotel.

The rental company often lacks staff. Initially, they gave us a faulty car, but after some negotiation, it was replaced.

予約していた車両と違うものがあてがわれた。私は日本語と英語両方話しますが、話をしても、現地スタッフには話が通じずというよりか、できることはないのでこれで我慢しろというようなことを言われた。その車両になるのであれば、もっと安い値段で借りられるサイトがあったので、ほとんど詐欺。

よかったです。

スタッフの英語の訛りが強く聞きづらい。

The service from Alamo was excellent. The staff at the front desk were very friendly and patient. They explained everything multiple times until I understood, as I had difficulty understanding initially.

The pickup location was supposed to be near the Kanoa Resort, but the store there was closed without any prior notice. I searched for half an hour and couldn’t reach anyone by phone. After asking around, I found out there was another store about 7-8 kilometers away. When I called that store, they informed me I had to go there to pick up the car. It took two hours, and I finally got the car around 9 PM, completely ruining my evening plans and dinner.

傷だらけの車でした。

24-hour service, enthusiastic staff

カウンターの方が少し日本語もできたので、楽に借りられました。

値下げプロテクターにより少し安く再予約してくれました。

Praise

Staff is okay

The car was too old, and there were extra charges. I'm still in contact to resolve it, but it has been several days without a result.

The staff were very friendly and answered all questions.

ACE Rent a Car Saipan has great customer service and the transactions were smooth and fast.

無償アップグレードしてくれたのが嬉しかった。また、係員の対応も気持ちがよく、また使いたいと思った。

The signs are very clear.