PONTA DELGADA CAR RENTAL REVIEWS

The car we got was a Nissan micra, barely drivable because the clutch was going. We got charge in the end $10 EURO because we didn’t vacuum the car which they never mentioned we were suppose to do.

We had an amazing car in great condition. The experience couldn’t have been easier. We were met at the airport for pick up and drop off. Operation of the car was explained clearly and was a joy to drive.

Easy to book and competitive pricing. Would definitely use it again for car rental.

Ilha Verde exceeded expectations. No waiting anywhere in the process. Pleasant, communicative employees. A near new vehicle in excellent condition. Most of their vehicles looked comparable.

Easyrentcars saved me a lot of money compared to all the rental offers I found on my regular web sites. The most wonderful piece of the puzzle was the CDW with zero excess for a reasonable price - roughly $5 per day for five days - versus rip off numbers like $80 for five days on other sites. A fair price for peace of mind. A huge plus for me. Thank you.

Goldcar person at the desk was terrible!!!!

Excellent

It was a great experience, I would certainly go back

I was impressed, would do it again

Excellent customer service.

Car was in poor condition.

We did have to wait in a long line to pick up the car.

We needed to switch drivers and if we had booked directly with Ilha Verde we could have done that without an additional charge.

The price of insurance is very high for the place, about 6 times more than other rentals.

The staff were very friendly, both the girl who picked us up at the airport and the guy handling the paperwork. However, their efficiency was very low, though this is not just this company's issue but also how things are in Europe. There was a group ahead of us, and it took me more than 30 minutes in total to get the car and leave.

Goldcar ponta delgada has excellent fleet, great customer experience

Easy to book, good deal.

Once we arrived on site, none of our 3 card (issued from 3 different banks) matched their deposit system for the car. But no problem, staff offered us right away a solution : to buy a higher insurance for the car that costs 130€ ! All the other custumers we encounter on site have had the same issue and they were all, unlike us, from the country. Everybody was all angry. Don't ever use this platform, it's a con. Interrent that I could talk on the phone too, couldn't do anything, even if they provided the reservation. RUN !!

Friendly staff

Like: Original car had a damaged tire on sidewall . I refused to take the car and was given another car within a few minutes. Great manager,was real courteous and professional.
Dislike: You need a car on this island to visit all the beautiful sites and this company is great.

LUIS PONTE was very UNPROFESSIONAL, rude and arrogant.when I dropped off the vehicle the inspection with done with a fine tooth “ per say”. It was a very very thorough inspection. MELVIN even went on his knees in front of every tire to inspect for damage HOWEVER when I picked up the vehicle he wasn’t very keen on documenting all the existing damage on the vehicle. That made me very uncomfortable as if they are looks for tho fa to charge you when you drop off the vehicle.

La pression mise pour prendre une assurance supplémentaire à celle des clients La clarté des informations même avec 2 personnes bilingues et un anglophone parce que nous avons dû nous faire expliquer par 3 fois le produit qu on nous a finalement vendu On a aussi insisté pour surclassement le type de voiture nous faisant croire que notre voiture serait inefficace dans certaines rues de l Île. Même après avoir monter le chemin de Ferraria facilement, rien ne nous empêcher d accéder a tous les sites. Seul point positif: la rapidité de réponse par courriel de la conclusion de notre location.

Very slow as they spent considerable time with each customer selling additional insurance . They were relentless about the upsell of insurance..leaving me insecure about what coverage I actually had after purchasing the premium coverage through the booking.

I would have to have been advised that it was a pick up counter and not in the terminal.

I I'm very upset that my rental set full I pick up an empty to return. When I got home a few days later gold car charged me over 40 euros for Philip of the tank. Terrible