LEEDS CAR RENTAL REVIEWS

Site understaffed. Waiting times too long for pickup and for rental procedure (long queues). Also for car return (site deserted because only staff member was busy shuttling other customers to the airport)

I wanted to modify the reservation because of change of plans after cancelled flight. Couldn't find how to do it. So I cancelled the reservation completely and started from scratch.

Super service

Great and clear booking process

The gentleman representing you was very helpful, friendly and a credit to you. Made the difference

Simple, cheap and good

Avis were brilliant the computer broke down while I was paying but the staff were really helpful

Short staffed caused much inconvenience!!! Took hour and a half to pick us up at the airport then another half hour before actually driving away, could have got a bus to our destination in this time!! Tried to convince us to take out "extra" insurance as not covered on the one originally sold to us (as usual for hire car companies!!) Promised a free upgrade for the inconvenience and also extra fuel, Upgrade was the car we probably would have got anyway and we paid over the odds for the fuel as full to empty but still took it back half full so the company profited all round!! On dropping off our car at the airport, short staffed AGAIN (even though 1 staff serving 1 customer - took an age as the customer was being ripped off as was told there were previous rental issues even though there wasn't) and then asked to take the car to Travelodge and walk in freezing wind from there to the airport. NOT A GOOD FIRST TIME EXPERIENCE!!!!

If you expect Easirent to be like a larger, more expensive car hire company, you won't understand how it works. If you accept that they have their rules, and you have to follow them, then it's a great service and great value. Just do your research, know what to expect, and if you don't like what's on offer, then that's good because it leaves more cars for those of us who do! Enjoy the drive!

Great service and superfast. No issues at all!

Excellent car, near new so what can go wrong.

For some reason the pick up was taking a long time. Politely helped though

Excellent

Booked a Ford Explorer with expensive rental fee and full insurance, but got a smaller Hyundai Tucson upon pickup. Highly dishonest!

The store unilaterally informed us that all seven-seater cars were rented out when we arrived to pick up the car. The staff said they didn't know my contact information, so they didn't contact me in advance. We waited for three hours to get a seven-seater, which delayed our subsequent schedule, and we received no compensation.

Great service!

Great service1

The staff's attitude was acceptable, but they didn't review our order carefully. Since we are over 60 and don't understand foreign languages, the staff used a translation app on their phone to try and upsell us to a larger car with additional costs. We were bewildered because our reservation clearly specified the car model, and they had the car, yet they wanted us to upgrade? We were confused and didn't accept the offer. Eventually, they gave us a car completely different from what we had reserved. We were supposed to get a manual, five-seater, four-door small car, but instead, we got a two-door, four-seater micro car. This caused many problems for our trip. With a 1.2L engine, it couldn't handle steep hills, and passengers had to get out and walk. With three of us traveling, getting in and out of the car was very inconvenient. This trip was really disappointing. Within two hours of renting the car, we realized it didn't match our reservation. As we couldn't return to the rental office, we called QEEQ to raise our concerns, but they haven't resolved it yet. We hope for a satisfactory response soon to maintain your company's good reputation.