ATLANTA CAR RENTAL REVIEWS

Waited for over 45 mts for the car, no one to hand over car, no one to inspect,car had cigarette smell, When I was billed I was charged more than what I had booked. Car had check engine light going on and off

Confused at first where to get shuttle but airport staff helpful and shuttle was waiting when I got there very pleased

Car had more room than I thought.

Don’t know if the Price Protector worked yet?

Counter staff is bad. She led me over- charge. Up-sell of insurance

I like your service.

Got a great car for a very low price.

Booking via Easyrentcars.com is always a breeze.

People at exit were very friendly

Easy to book

I reserved my 3-week rental 6 months (!) ago. Arriving at 1am we with our 4 young kids had to wait over 1.5 hour in the cue at the counter. Only when picking up the car in the garage it turned out that my reserved class was not available. Having 4 kids and suitcases we need the LUX SUV class. The lady in the garage told me "come back tomorrow and we will see what can do..." I was not satisfied at all, but with 4 young kids needing sleep I decided to accept the VAN the gave me. The next day I returned and I was attended rude. The guy in the garage told me "to go to any another airport with a Dollar booth and maybe I would be lucky and get the car, otherwise I can't do anything". I did not accept and went up to the counter. A kind manager listened to me and promised me to arrange the requested car. After waiting another 2 hours I finally got the car I reserved 6 months earlier...…

Perfect

Fast friendly check out andin

There was more than a 90 minute wait to pick the car up. The staff was overwhelmed by the demand. They did their best to handle the crowd. It was long, slow, and tedious. Once the paperwork was secured, I was instructed to go pick out any car I wanted from the designated area. It felt unnerving.

Everyone was happy and helpful especially when we had to return the car after a person vandalized 12 cars along with ours in the Hotel parking lot

No no no Not doing at again Terrible experience I had to pick up árbol 8 and when I called they close at 8

The car was roomy enough to put in my husband's wheelchair and his walker in the back seat. It was very hot yet the air conditioner cooled off the car quickly. We arrived around one in the morning and the staff was courteous and helpful. It took longer for me to get everything loaded in the car and get my handicapped husband situated. The staff patiently waited to open up the gate.

It was easy to book the car on the website and I successfully got a rateGreat value reduction.

Staff tired my card my bank did not allow the payment. I called my bank they said i can try again they will authorise it now, but staff at counter said he can not do it for next 24 hrs as this is system restriction of Dollar that it will not allow the same card to be used till 24hrs are lapsed. He advised to get a car from next counter. I was waiting and he went off duty during this time I went to the counter and next person processed and used the same card. the first person did not even try again despite my frequent requests.

Bad. They charged twice the amount I initially paid on the platform. The payment on the platform was already higher!

Thea, Melissa, Randall, and Trevor were all great. They were friendly and welcoming. Got us in and out quickly with a hassle free rental. I would definitely recommend Routes.

Option to upgrade to volvo xc60 for $21 extra. Excellent car.

The rental process was simple and fast with no excessive upselling. Very good.

Renting the vehicle was great. There was only 2 small things. One, it took about 5 times of calling before I got someone to answer and tell us where to go to meet the shuttle. The car itself had a VERY strong gas smell and we had to stop and get air freshener for the car. Other than that everything was great!

Very good service and to my expectation , the staff was little slow to process the paper work.

Excellent service , no comments.

The car was great, the person at the counter was efficient and kind, but finding the place was very difficult. We waited in a WRONG line for 45 minutes because the names of the companies were super similiar and Routes is the ONLY rental company that is not located in the same place as the other ones at the ATL airport. Took about 2 hours to pick up the car.

Everything was great except it wasn't super clear what company we actually rented the car from so we waited in the wrong line at the ATL airport. It would have been better if it was highlighted in the reservation that this company was the only one not in the rental car location.