RICHMOND CAR RENTAL REVIEWS

Excellent! Fast and clear.

The car was in good condition and no waiting for pickup.

Payment method: Pay at the store. But because my credit card is a domestic dual-currency card without a chip, the Dollar store did not allow me to pick up the car.

Todo estuvo perfecto.

Todo fue muy útil.

Like: Everything and location
Dislike: Nothing

There was one person serving both dollar and thrifty agents

Like: I liked the service and the convenience of the location.
Dislike: I didn't like the fact that each time I attempted to charge my phone I had to reset the radio, and there was a limit of rental colors to choose from. White appears to be the dominate color.

They made a mistake in the of returning the car and it was a big trouble contacting them to solve the problem. Even I was told to go back to the same counter where I picked up the car to solve the problem. One time I went to different location and I asked them to change the date if return, the guy this is Richmond office mistake. They have to resolve it which means I have to go them. Also they charged my visa card 100 $$ twice which mean they charged me 200$$ as total They should be refunded . I am still waiting for the refund

Like: I liked everything. From making the reservation, the price, the courtesy of the staff, their flexibility (my initial flight was cancelled)and ease of pick up and return
Dislike: Nothing

Like: Shaq and staff were easy to work with and took care of the transaction.
Dislike: Vehicle reserved was not availble at 1st but I was happy with the substitute.

The pickup and return process was very quick. The staff had a good attitude and there were no additional sales pitches. The car was very new, with just over ten thousand kilometers. Overall, it was very good.

I reserved and paid for a premium vehicle. None were available, so I was given a standard size. No compensation. Counter agent very unfriendly. Vehicle turned out quite well. But, unfriendliness of employee will prevent me from coming back

Worked well

AGENT WAS NOT AT COUNTER. AGENT AT AVIS SAID HE WOULD TAKE CARE OF US THEN BECAME RUDE. WE TOOK AN ENTERPRISE RENTAL INSTEAD.

Like: The ease of renting and efficiency/pleasant demeanor of service rep.
Dislike: Extension was a bit pricey.

Picking up the car was relatively quick. Returning it took a bit of time because there were many rental companies at the airport, making it difficult to find the right parking area.