WASHINGTON CAR RENTAL REVIEWS

Car was a bit dirty, but otherwise fine. Location difficult to find, confusing signage in the parking garage. Service was good.

See next comment for the initial problem. The person at the pickup location had me call budget customer service, which was awful. I could not hear the representative, who occasionally just said things that were read off a card ("there is no note for that specific situation", which, as a standalone sentence, literally doesn't mean anything). After speaking for several minutes, I offered to send the email I received. I was told how to do so (only telling me the case number after having sent it once) only to be then told that it would be reviewed in 3-5 business days. I received an email the next day answering questions that were not in any way related to the issue I discussed at length on the phone and saying that the drop off location said I'd returned the car without fuel when I still had the car. This was incredibly bad service and makes me think that the entire customer service operation is purely scripted and not worth bothering with. I held budget as a preferred service before. Not any longer. The man at the counter at the pickup (Lee Kirstein?) was wonderful, called his manager to fix the issue, and made the whole thing possible

Awful car. I had reserved a Jetta and, while I know the actual car is not guaranteed, the Chevy was awful - I didn't know you could still get cars that are that poor; it felt like something from the 90s. Prices were high too. Very disappointed.

Satisfied

Very good.

Good service attitude, but couldn’t pick up the car early. They ended up giving a drop-off address for another rental company.

I will not rent from here again. It takes too long to pick up the car. It should not take 45 minute for a car that was already booked.

They give me the car which is better than Mazda 3, and the rent price was very good

Not bad, both the pickup and return were very quick.

The rental company had few people, so picking up the car was quick. The model I initially booked was unavailable, so they provided a replacement when I picked it up.

Communication was average

Walked from the hotel, no queue.

Pick-up and drop-off were smooth, but the final charges are yet to be confirmed. Further observation is needed.

Charged an extra seven dollars, not sure why.

Long wait time to pick up the car, unclear charges for one-way rentals.

Good service with short queues.

TERRRRRIBLE Value. Lots of hidden fees - ended up with >100$ added to the booking after the fact. NONE of these fees were explained during booking or pickup, may have technically been in fine print - but somehow it still took >40 minutes to check out. Didn't explain how to use tolls, or whether I'd be charged for them regardless. Didn't explain gas charges - so I was charged triple because I didn't have the choice of paying up front. The person at the desk didn't communicate or answer questions, tried to upsell me on insurance (which I'd already paid for, so I'm not sure what that would have even been), and also didn't actually explain the wierd extra fees that she was including. Generally a TERRRIBLE experience. I've rented many times in the past year - this was the worst.

Very fast

Europcar is a small rental company with limited vehicles and unreasonable charges. They ignored multiple attempts to resolve issues during the rental period!

Provided by local Advantage service, the car rental and return process was smooth and simple. No upselling. Great value for money.