LYON CAR RENTAL REVIEWS

Good value upgrade offered. Whole process vgood

The service was average, and the car I received was completely different from the one I booked.

I am extremely dissatisfied with this company. I arrived at the Lyon branch to pick up my car on the morning of June 12th. After confirming that my booking was for an automatic car, I went to the 7th floor to get the car. After inspecting the car and signing off on the exterior, I found out it was a manual car. I immediately pointed out that I booked an automatic, which led to over two hours of waiting. First, they said there were no cars available and asked us to go to the counter to see what could be done. Then, they said a car was available but parked at the airport and they hadn't brought it over yet. They asked me to go to the airport with an employee to get the car, which I refused, asking them to bring it over. Initially, they said it would arrive within an hour, but it took more than two hours. I had booked a Peugeot 5008, but they brought a Citroën C4 (5-seater) without informing me first. Due to time constraints, we had no choice but to accept it. Later, I realized that the amount on the contract didn't match the amount I booked. Additionally, the staff on-site told me that the insurance I bought through the platform wouldn't count and I needed to buy their full coverage insurance, so I spent another 30 euros on full insurance. Furthermore, because of the delayed car handover, I couldn't return the car at the scheduled time yesterday. I got stuck in heavy traffic in Paris and didn't make it until 9 PM when their office was already closed.

Satisfied

Very good

The customer service is very polite.

Best service. Slight delay at pickup but otherwise perfect

Car was great. Due to heavy traffic on our return we did not have time to fill up the tank. Interrent charged €18 for the fuel which is acceptable then a further €50 penalty for not returning the vehicle full. Very angry at this unreasonably high penalty. I will not use them again.

Not get the car ive booked for but after multiple requests, gave me a great vehicle.

Best prices, customer service actually call me to let me know my booking status.

Impossible de rendre le véhicule hors des heures d’ouverture

Remember to actively decline the insurance.

Do not use Hertz, they will charge many extra fees!

The staff did not explain the documents and vouchers that required our signatures. When we asked about the purpose of the credit card charge, they told us it was a vehicle deposit. Later, we discovered they had charged us for insurance without informing us, even though we had already purchased insurance domestically. They forced us to sign for additional insurance without our knowledge. Before returning the car, we called the store to extend the rental by 2 days, agreeing to pay an extra 100 euros. However, they later charged us over 270 euros. Despite the fuel tank being half empty, they charged us for a full tank. Throughout our inquiries, the rental company made numerous charges, causing significant confusion and loss. After a month of back-and-forth communication, we still haven't received a final response or the promised refund. We are extremely disappointed!

Very good

Should have acknowledged the customer the exact drop off location beforehand. It was my mistake as well to not to enquire when getting the car.

To have clearer and better communication with budget. I purchased higher protection scheme which able to reduce excess to 0, but the receptionist at the counter seemed have no idea about this and tried to sell me another package.

Excellent car, friendly staff and efficient at the whole process at a busy time

excellent will use again!

Satisfied, the car is relatively new with manual transmission and runs on gasoline, just over 20,000 kilometers. Initially hoped for a diesel car, but considering the cheaper gasoline in Switzerland, it turned out to be a positive. During pickup, they kindly asked if I could handle a manual transmission.

Customer service on site was amazing. Really professional and helpful. Did accomodate for what they have been asked for.

The initial explanation was very thorough and patient.

The front desk service is very patient, the location is easy to find, and it's clean.