I was hoping to have a Honda Civic, but car was Suzuki Baleno. Of course it was said that it can be similar, but when you are expecting to have different looking car you might be a little disappointed. But we were happy at the end of our vacation. Car worked well and also AC worked well even it was very hot outside.
1. Waiting for 45 minutes at the counter
2. Several warning lights were on (ABS, temperature, etc.). I was told that this is normal.
3. Fuel fraud. Paid for full tank and was told to get refund when returning the car. I then learned, only refund is provided if returned full. No partial refund, which was not explained to me.
The booking hadn't been passed onto staff here, so no car . We got one they already had bit it had been sitting for weeks, it was absolutely filthy, acorns and free branches under wiperblades. It had to be sent for wash so we lost an 1hr 30mins of our rental time. It was also not full of petrol. Lady we dealt with in Polis was very good.
Sent message to Europcar on 9th. Jan, then sent a further 2. Got reply saying appropriate department would be in touch. Still waiting for reply it's now 22nd. Jan. Pretty poor service from them as we have been regularly hiring car from them.
Counter is directly in the terminal and car is in the parking lot in the departure level, very easy, fast, and close by. The car had many scratches though, but wasn't a problem.
Overall service is OK but the car....
The worst car ever!!! Many scratches, lack of one turning light, weared interior, smell of cigaretes, noises from air-con, vibration on steering wheel above 100 kmph, remote pilot not working, lack of rear deck/dash
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