EUROPCAR CAR RENTAL REVIEWS IN CYPRUS

Perfect service

Thanks for your help

1. Waiting for 45 minutes at the counter 2. Several warning lights were on (ABS, temperature, etc.). I was told that this is normal. 3. Fuel fraud. Paid for full tank and was told to get refund when returning the car. I then learned, only refund is provided if returned full. No partial refund, which was not explained to me.

Didnt expect it to be manual. Otherwise fine.

“Or similler” is not good for the clients, they (officers) speculate with that!!!!

The counter rep was pushy and lied to us about the costs we had to pay. We were totally dissatisfoed with this company and will not be using them again.

Europcar don't reply to any queries you have. Terrible poor customer service.

Extremely dissatisfied with this car rental experience: I visit Cyprus several times a year and always rent a car, but this time I forgot my credit card. At the airport rental service center, after negotiations, I was allowed to use cash as a deposit to take the car. I repeatedly asked if the cash would be refunded, and the staff assured me it would be. However, when I returned the car, the service department told me that 380 euros were used for full insurance (I should emphasize that I had already bought full insurance online when I rented the car). I asked several times if the cash would be refunded, and I was assured it would be, and I even took photos, but...

The booking hadn't been passed onto staff here, so no car . We got one they already had bit it had been sitting for weeks, it was absolutely filthy, acorns and free branches under wiperblades. It had to be sent for wash so we lost an 1hr 30mins of our rental time. It was also not full of petrol. Lady we dealt with in Polis was very good.

Excellent service and vehicle for the third time in last two years. Listened to our request for a no- smoking car and gave us a brand new KIA.

Sent message to Europcar on 9th. Jan, then sent a further 2. Got reply saying appropriate department would be in touch. Still waiting for reply it's now 22nd. Jan. Pretty poor service from them as we have been regularly hiring car from them.

Great experience from start to finish. Friendly staff all over. It was very easy to extend the booking, over the phone. I highly recommend them. Also having a model guaranteed option is great since you avoid the “or similar” trap where you always get an inferior car than expected. Only slight issue was the wait at pick up because there was only one person at the counter and customer before us was taking his time as if he was all alone. Not europcar’s fault

Great booking platform so much better than the rest ( wisecars for example is a nightmare ) and very competitive prices and easy to use. Love the fact that you earn points too.

Excellent as usual

Excellent!

Didn’t have the car I reserved. Needed to get it a day later. Too much time wasted for nothing

Europcar NEVER reply to your emails.

Very satisfied

The car provided is never the one I reserved.

The car we were given was the best they had to offer and was the top end of our request.

Very easy to use and very competitive price.

Very satisfied, fast and convenient

Car was fine. Staff were all friendly and helpful. Only complaint really was that we ended up paying quite a lot more once we arrived than we thought we would.

You need to wash the car before returning it. They took a deposit for half a tank of fuel when I picked up the car and refunded it upon return. I originally booked a Ford Focus, but they said it wasn't available at pickup and gave me a Hyundai instead. The car was very new.