Extremely satisfied

The car was scheduled for pickup at 11 AM, but I didn't get it until after 12 PM. The staff's attitude was horrible.

At the Christchurch International Airport branch, even though I bought the super full insurance, they recommended a deposit-free direct compensation for up to 2500 NZD with a 300 NZD premium, which I didn't opt for. Also, I purchased the fuel-empty return option in Queenstown but felt it was overpriced; they charged 135 NZD while the fuel price was 1.98 NZD per liter.

When picking up the car, the receptionist suggested buying insurance. I mentioned that I had already purchased full insurance through the car rental website, but she informed me that the insurance bought through them isn't from the designated insurance company. In case of any issues, they would directly charge 2500 NZD, which is their minimum claim amount, and I would have to deal with the insurance company back home, which could take up to six months. After some deliberation, I decided not to buy it.

The car rented from Ezi was in average condition. It had already driven over 140,000 kilometers when I picked it up. The air conditioning was poor, but luckily, it's not too hot in New Zealand during summer. After a few days, the cigarette lighter charging function also broke and couldn't charge anything!