Due to a delayed flight, our car pickup time was changed. Customer service responded promptly and helped us reschedule the pickup time with the store. After landing, we followed the instructions and easily found the Avis pickup spot. There were few people in line, and the salesperson did not push any insurance. Overall, we were very satisfied.

1. The rental office forced a Roadside Assistance Package (RSN) on me for $78, explaining it as 'various taxes and fees.' I was not careful at the time and did not question it. Remember to clearly review and ask about all charges before signing anything, since once signed, you cannot appeal. 2. I did not use the Toll Pass, but I was still charged $28 (4 dollars per day for 7 days). I suspect it's because I accidentally went through an electronic toll lane on the Golden Gate Bridge (although I had paid online in advance), which activated the toll pass and resulted in a daily charge. This is completely unreasonable.

They charged me over 200 dollars extra for services I didn't use or select.

No prior service at all

Originally booked a Ford Focus, but was informed at the airport that it wasn't available. After some negotiation, I paid a small fee to upgrade to a Ford Mustang. AVIS had good service, the pickup and return process was convenient, the car was fairly new, and it was in good condition.