The service was satisfactory, efficient, and quick.

Quite satisfied

Pretty good

This is the first time I've encountered being charged for returning the car early without a refund. I already bought insurance, but they added more insurance, leading to duplicate purchases. This made me have to go to the store to resolve it, wasting a lot of time.

The girl at the San Francisco counter was really pushing for insurance, and even called a Chinese staff member to explain it to us. It wasted a lot of our time. Also, both times we chose a two-door car, but they only had four-door cars available at the counter. Quite disappointing.