The service at AVIS was barely acceptable, but some issues were not resolved in a timely manner. The vehicle pickup process at the store was cumbersome and we had some unnecessary trouble with the staff. Although my order clearly included the fee for a second driver, the staff insisted that they couldn't find this in the order and overcharged me by $70 billion. However, the QEEQ platform staff provided strong support and resolved the issue satisfactorily in the end.
There was no Malibu available at the time, so they gave us a 7-seater Mitsubishi Outlander. It was perfect for our group of three adults and two kids. The third row was spacious for the two children, and the second row can fold 4/6, making it convenient for luggage. The 2.0 engine is a bit weak, but the fuel consumption is 7.4L/100km, not high. Gas is cheap in the US. Returning the car was super easy, took only half a minute.
I encountered an unethical staff member at Avis who seemed to be a manager—an outright scammer. Here's the story for everyone to understand. Avis requires the tank to be full when returning the car, but due to heavy traffic, a 40-minute drive took two hours. Worried about the time, I decided to refuel near the return location. To my surprise, there was no gas station nearby (which is unreasonable because if you refuel far from the return spot, the tank will not be full by the time you get there). For everyone's information, the return location has a gas station, but the price is $10 per gallon instead of the normal $3 per gallon. So, we were fined $61. Isn't this a deliberate rip-off? That's not all, though. The worst part is yet to come. We tried explaining to the staff to avoid the extra charge, but if it didn’t work, we were ready to pay. The staff introduced us to an American man who seemed to be a manager to resolve the issue. However, this 'scammer' pretended to help us. He printed a receipt, intentionally showing a charge of 61 and then a -61, making us think the fee was waived. He also added a charge of 17, supposedly for the regular gas price. We trusted him without thoroughly checking the contract filled with English and technical terms, and thanked him repeatedly. Later, I found out I was charged on my credit card. Upon inspecting the receipt, it all became clear (I kept the receipt just in case). The $61 was not a big deal; we were ready to pay but just tried our luck. Who knew people in the U.S. could be so unethical? Even when we picked up the car, the front desk staff was unfriendly. Maybe it was due to the cheaper rental rates for Chinese customers through Zuzuche? On a positive note, the customer service at Zuzuche was excellent.
We rented cars from this company for three separate legs of our self-driving trip in the USA. We chose this big company for its reputation, and everything went smoothly.
About QEEQ:10.0/10
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