VALUE FOR MONEY

K.AZIZI

Australia

Reviewed: Mon, Aug 27, 2018

About Europcar: 9.8 /10

Like: The car was in good condition and the collection process was smooth and fast, albeit the initial confusion on the type of car booked.
Dislike: The car was returned at 3.30am and there was no one manning the return counter. All there was was a self key drop with no proper instructions as to how it should be done. Perhaps a clearer instruction should be posted for ease of return during odd hours

Mini Van | KIA Carnival or similar

1 days rental

Relevant Reviews on Europcar PERTH AIRPORT

Zara Wyat(t)

Australia

1 days rental

Reviewed: Thu, Apr 11, 2024

About Europcar: 2.0 /10

The overall service was very mediocre. We told the Europe Car staff several times that we wanted medium insurance, but they secretly switched it to premium and made us pay for it. Really disgusting.

We actually rented an MG that had only run about 10,000 km, but both the accelerator and brakes were very loose. The long-distance drive on the highway was terrible. Definitely avoid! Moreover, the price we paid at the store was much higher. We booked a Mitsubishi but ended up with an MG.

Beacher Leigh

Australia

1 days rental

Reviewed: Mon, Feb 5, 2024

About Europcar: 2.0 /10

I need to file a complaint about an employee named Zoe, who has short blonde hair. I encountered her at terminals 3 and 4 of Perth Airport when picking up my car, and her attitude throughout the whole process was terrible! Zoe initially pointed out an issue with my driver's license translation. I accepted it and found a solution, but Zoe told me I could only cancel the booking! Then, I called the customer service of the booking platform, who assisted me in communicating with Zoe and provided a final solution. Zoe was intentionally making things difficult for me the entire time! After spending extra money to print the documents she needed as per her request, she didn't even check them! When taking a photo of my ID, she didn’t include the documents I later added! From the moment I went to the counter to getting the car keys, she delayed me for about two hours! By the way, I have always had a good impression of Europcar, but Zoe ruined it. Her attitude has made me reluctant to choose Europcar again. Zoe indeed had a negative impact on Europcar’s customer loyalty! I hope other international travelers won't go through such an experience! I really hope Europcar takes my issue seriously!

About QEEQ: 10.0 /10

Australia

1 days rental

Full Size Van | KIA Carnival or similar

Reviewed: Tue, Apr 30, 2019

About Europcar: 7.3 /10

Overall is satisfactory. However, it is better to have staff to cross check the car condition with the customer when pick up in order to avoid any arguments after returned the car. Despite the customer can take photo and report to Europcar by email, face to face witnesses is the most proper way and avoid the conflict of interest.

About QEEQ: 8.0 /10