Big companies are indeed different; both renting and returning the car were very convenient.

There was no queue because there were no people; I didn't feel anything special.

An African American insisted on an international driving permit, saying it was mandatory to rent a car. Chinese and Hong Kong licenses were not accepted. I requested a different service representative, but he refused. Finally, a Caucasian woman intervened and reproached him before allowing the rental.

Front desk service was very poor. They tried to give me a car with a broken rearview mirror, then pushed a lower-quality Nissan. There were charges not mentioned by the car rental company, and contacting the rental customer service was difficult and unhelpful.

There were only one or two people ahead of me and everything was well-organized.