8.4 /10 Very good
Reviewed: Saturday, November 16, 2024
Like: Great staff!
Dislike: Car was not so good with uphills and a little bad at shifting gears when accelerating
Read More >8.6 /10 Very good
Reviewed: Saturday, November 16, 2024
Like: The rental car was exactly what I had reserved. Quick, reliant and efficient service.
Read More >10 /10 Excellent
Reviewed: Saturday, November 16, 2024
Like: This Hyundai must have been one of the best cars we've had. 5 liters/100 km throughout the trip type thing.
Read More >7.3 /10 Good
Reviewed: Saturday, November 16, 2024
The staff of hertz hard sells the insurance and car upgrade. I rented some cars in other companies such as dollars and budget. Their staff would also like to sell the insurance but not like hertz. The other companies sold it softly. I would never feel hard feeling.
Regarding the prepaid fuel, i was cheated. I asked about whether the unused fuel would refund to me. The staff said yes twice. But i found that on the website there is no refund on the prepaid fuel. After that i found the customer service team of hertz. They helped me to solve it. I don't think the staff of hertz confusing of refund and refuel. I think he would like to cheat on me.
Lastly, i booked RAV 4 or similar. Hertz gave me the Kia Sorento. I am not sure whether same grade or not. But it was quite gas consuming. It can run 7km per litre of gas. It consumed more gas than i expect. i expect it can run 10km per litre like santafe hyundai.
Read More >10 /10 Excellent
Reviewed: Saturday, November 16, 2024
Everything fine. Only the call center is a little problem. Called 4 times and asked me to call back due to unable to pull my contract. They are kind operators but seems not that familiar with the operations.
Read More >10 /10 Excellent
Reviewed: Saturday, November 16, 2024
all staffs are nice.. reaction is quick. MUST rent car from Hertz next time.
Read More >9 /10 Excellent
Reviewed: Saturday, November 16, 2024
La tarifa final fue muy superior a la contratada porque el vehiculo tenía ruedas normales y necesitábamos ruedas de invierno. Igualmente contratamos seguro a todo riesgo que no se incluia en el precio original.
Read More >10 /10 Excellent
Reviewed: Saturday, November 16, 2024
Tradicional locadora de veículos, prestando serviços de alta qualidade.
Read More >9 /10 Excellent
Reviewed: Saturday, November 16, 2024
Unfortunately no car was available when we arrived there was a delay in getting our car the staff were helpful and sympathetic. Everything esle was smooth and easy.
Read More >7.3 /10 Good
Reviewed: Saturday, November 16, 2024
I think we got the oldest 7-seater of the Lot. Seats full of stains and after driving a few miles I noticed the brakes could need an overhaul. Didn't mention all of this, because if I did, this would definitely interrupt my Travelschedule. On top of this Hertz charged a Windscreen repair of which I could buy the whole damn Car!
Read More >10 /10 Excellent
Reviewed: Saturday, November 16, 2024
Fui muito bem atendido, conseguindo inclusive um carro de categoria superior.
Read More >6 /10 Average
Reviewed: Saturday, November 16, 2024
Rented two cars, but when it was our turn at the store, the staff processed one car and then left us saying his shift was over! After unsuccessful negotiations, we had to switch to another staff member. We had reserved the car for 11 AM, but when we went to pick up the second car in the afternoon around 2 PM, it wasn't ready. They said it had just been returned and was being inspected! We had to wait for almost two hours with multiple promises of 'in half an hour' or 'in fifteen minutes.' It was very frustrating! However, the return process was quick.
Read More >4 /10 Average
Reviewed: Saturday, November 16, 2024
They tried to upsell additional services. The order stated I should pay 168 CAD, but I was actually charged 200.89 CAD. Please address this issue.
Read More >10 /10 Excellent
Reviewed: Saturday, November 16, 2024
Very good
Read More >4 /10 Average
Reviewed: Saturday, November 16, 2024
No Chinese service, dislike renting through a third party, impatient customer service.
Read More >6 /10 Average
Reviewed: Saturday, November 16, 2024
There was no Chinese service provided, which made communication a bit inconvenient. Other aspects were quite acceptable.
Read More >10 /10 Excellent
Reviewed: Saturday, November 16, 2024
Overall, it was a good experience. The price was fair. We chose a smaller car, which was cheaper than our previous reservation.
Read More >10 /10 Excellent
Reviewed: Saturday, November 16, 2024
Please note the difference between the address and the location on the map. It’s actually a car rental company inside the airport, so just head out of the airport and you'll find it. However, there was a problem with the address in Calgary as it was missing a space. Fortunately, our local friend explained how to understand the address correctly, ensuring we returned the car smoothly the next day.
Read More >10 /10 Excellent
Reviewed: Saturday, November 16, 2024
First time using, very convenient
Read More >8 /10 Very good
Reviewed: Saturday, November 16, 2024
The car was in good condition, and the rental process was clear.
Read More >10 /10 Excellent
Reviewed: Saturday, November 16, 2024
Simple procedures. The car they provided was a Nissan with only 2450 kilometers on it. Returning the car was just a check for any scratches and if the tank was full. Truly a big company.
Read More >10 /10 Excellent
Reviewed: Saturday, November 16, 2024
Major international company
Read More >4 /10 Average
Reviewed: Saturday, November 16, 2024
I have rented cars from Hertz in many places, but the experience at the Vancouver airport was quite poor. They kept pushing additional insurance even though I emphasized multiple times that I had already purchased full coverage. They insisted that towing fees were not included, and so on.
Read More >6 /10 Average
Reviewed: Saturday, November 16, 2024
Long waiting time for car pickup
Read More >4 /10 Average
Reviewed: Saturday, November 16, 2024
The waiting time was too long, taking up to an hour in line. When finally attended to, the staff was very unprofessional, taking half an hour to complete the process. They also changed my originally reserved Highlander (classified as a Large SUV by the rental company) to a Chevrolet Equinox, which is at least one size category smaller. After negotiating with another staff member, they finally switched it to a Nissan Pathfinder, but I had to wait another half hour to get the car. From standing in line to getting the car, it took over two hours and multiple negotiations. The experience was very poor. However, the car was in good condition, having been driven only 10,000 kilometers when I picked it up.
Read More >10 /10 Excellent
Reviewed: Saturday, November 16, 2024
The experience was okay, they asked if I wanted insurance, saying it would be risky without it. But I already bought insurance from the intermediary website. I guess the information between the two sides wasn't communicated. The intermediary sites probably make money from insurance. I've heard that insurance bought directly from the rental company is more effective and reliable if there's an accident, so next time I won't buy insurance from an intermediary site.
Read More >10 /10 Excellent
Reviewed: Saturday, November 16, 2024
The service was good, but the car we picked up at the Vancouver airport location was a bit old. Later, when driving to Seattle, a thief shattered the car window. We contacted QEEQ customer service, and after they communicated with Hertz, we were told to go directly to the Seattle airport location to exchange for another car, which was in better condition than the original one. Even though it was already past midnight, the car exchange process went smoothly.
Read More >2 /10 Poor
Reviewed: Saturday, November 16, 2024
The service was very poor, with a lot of upselling for upgrades and extra insurance (even though I stated I had already purchased full coverage, the female Chinese receptionist continued to push insurance). Overall, I will not rent from Hertz again.
Read More >10 /10 Excellent
Reviewed: Saturday, November 16, 2024
Very satisfied
Read More >Dolores Hemingway
Vancouver
10 /10 Excellent
Reviewed: Saturday, November 16, 2024
Good service. I did my research, and there were no unexpected charges when picking up the car.
Read More >10 /10 Excellent
Reviewed: Saturday, November 16, 2024
Simple and convenient procedures, fast processing
Read More >10 /10 Excellent
Reviewed: Saturday, November 16, 2024
Hertz, the world's largest car rental company.
Read More >4 /10 Average
Reviewed: Saturday, November 16, 2024
Unwilling to help, for example, no staff were willing to help install the baby seat. In the end, we had to ask the manager. Compared to the service from Hertz in Japan, it's far behind.
Read More >6 /10 Average
Reviewed: Saturday, November 16, 2024
They keep trying to sell additional insurance and push for upgrading to more expensive cars. The staff, especially the Indian people, assume that Chinese people are easily fooled and have lots of money. They even try to scare you by saying the insurance doesn't cover certain things. Does booking through Zuzuche make you more prone to being misled? Next time, I'll rent directly from the car rental company.
Read More >6 /10 Average
Reviewed: Saturday, November 16, 2024
Average
Read More >10 /10 Excellent
Reviewed: Saturday, November 16, 2024
There were only one or two people ahead of me and everything was well-organized.
Read More >Quintina Armstrong
Vancouver
6 /10 Average
Reviewed: Saturday, November 16, 2024
The queue was a bit long.
Read More >2 /10 Poor
Reviewed: Saturday, November 16, 2024
The process was extremely slow. There were only three people in line, but it took nearly an hour. Customer service insisted on buying additional insurance, even though I had already purchased it. They had many excuses and insisted on buying more. If you refused, they showed displeasure. Additionally, I was charged an extra fee during pick-up.
Read More >Elizabeth Longfellow
Vancouver
4 /10 Average
Reviewed: Saturday, November 16, 2024
Front desk service was very poor. They tried to give me a car with a broken rearview mirror, then pushed a lower-quality Nissan. There were charges not mentioned by the car rental company, and contacting the rental customer service was difficult and unhelpful.
Read More >Clement Sonmerfield
Vancouver
6 /10 Average
Reviewed: Saturday, November 16, 2024
They failed to adequately inform first-time renters.
Read More >8 /10 Very good
Reviewed: Saturday, November 16, 2024
Not too many people in line; the working efficiency is acceptable.
Read More >4 /10 Average
Reviewed: Saturday, November 16, 2024
The service was inadequate. The car window was broken. I called and they said I could replace the car, but they made me go to two locations. When I got there, they said it couldn't be replaced and finally directed me to the airport location. The Chinese-speaking staff during the car replacement was nice, but the foreign staff had no expression and answered questions unenthusiastically.
Read More >6 /10 Average
Reviewed: Saturday, November 16, 2024
Queue time was too long
Read More >2 /10 Poor
Reviewed: Saturday, November 16, 2024
An African American insisted on an international driving permit, saying it was mandatory to rent a car. Chinese and Hong Kong licenses were not accepted. I requested a different service representative, but he refused. Finally, a Caucasian woman intervened and reproached him before allowing the rental.
Read More >2 /10 Poor
Reviewed: Saturday, November 16, 2024
I booked a Camry, but they gave me a Jetta. The staff insisted they're the same.
Read More >10 /10 Excellent
Reviewed: Saturday, November 16, 2024
There was no queue because there were no people; I didn't feel anything special.
Read More >10 /10 Excellent
Reviewed: Saturday, November 16, 2024
Overall experience was quite good. No forced recommendations for additional purchases.
Read More >8 /10 Very good
Reviewed: Saturday, November 16, 2024
Friendly and kind staff. We initially rented a Highlander, but they gave us a more powerful SUV made by GM with a very spacious trunk, without extra charges. It was especially beneficial for our trip to Jasper and the mountainous areas.
Read More >10 /10 Excellent
Reviewed: Saturday, November 16, 2024
Smooth and convenient.
Read More >10 /10 Excellent
Reviewed: Saturday, November 16, 2024
Fast service
Read More >10 /10 Excellent
Reviewed: Saturday, November 16, 2024
Not many people.
Read More >2 /10 Poor
Reviewed: Saturday, November 16, 2024
The service was terrible. They didn't allow an inspection before asking to sign the document.
Read More >10 /10 Excellent
Reviewed: Saturday, November 16, 2024
Great service
Read More >Sebastiane Roger
Vancouver
6 /10 Average
Reviewed: Saturday, November 16, 2024
They didn't explain anything clearly during pickup. The car broke down halfway, and it took two hours to get a tow truck. It was very frustrating.
Read More >Theobald Chapman
Vancouver
10 /10 Excellent
Reviewed: Saturday, November 16, 2024
Very satisfied, our original car wasn't available, so we got a free upgrade to a 7-seater. The car was new and easy to drive.
Read More >10 /10 Excellent
Reviewed: Saturday, November 16, 2024
Very satisfied with the service, convenient and fast from pickup to dropoff.
Read More >10 /10 Excellent
Reviewed: Saturday, November 16, 2024
The car was in excellent condition, pickup and drop-off were very convenient, no additional fees. Will choose them again next time.
Read More >Josephine Chaucer
Vancouver
10 /10 Excellent
Reviewed: Saturday, November 16, 2024
Smooth and efficient pickup and drop-off process, reliable service.
Read More >Patricia Whitehead
Vancouver
10 /10 Excellent
Reviewed: Saturday, November 16, 2024
Pickup was super slow, but return was super fast. Originally booked a Highlander, ended up with a Kia. The car was in good condition.
Read More >Natalie Springhall
Vancouver
10 /10 Excellent
Reviewed: Saturday, November 16, 2024
Standardized procedures, some small additional charges like extra insurance and whether to buy a full tank of gas, but experienced people can handle these easily.
Read More >8 /10 Very good
Reviewed: Saturday, November 16, 2024
Satisfied
Read More >10 /10 Excellent
Reviewed: Saturday, November 16, 2024
Convenient
Read More >6 /10 Average
Reviewed: Saturday, November 16, 2024
They pushed for insurance and were unhappy when I declined. The car they gave us had a flat tire, but we checked and found it. Eventually, they replaced it with another car. The return location was okay.
Read More >10 /10 Excellent
Reviewed: Saturday, November 16, 2024
Great, easy to find. Charging was really convenient abroad, just plug into a supercharger without needing an app. Settled everything in the end.
Read More >10 /10 Excellent
Reviewed: Saturday, November 16, 2024
Very convenient, but the reserved car model was changed.
Read More >10 /10 Excellent
Reviewed: Saturday, November 16, 2024
Highly satisfied
Read More >Gregary Mansfield
Vancouver
10 /10 Excellent
Reviewed: Saturday, November 16, 2024
Big companies are indeed different; both renting and returning the car were very convenient.
Read More >10 /10 Excellent
Reviewed: Saturday, November 16, 2024
The service was very professional and thorough; it was standardized and comprehensive.
Read More >10 /10 Excellent
Reviewed: Saturday, November 16, 2024
Overall, it was smooth and satisfying.
Read More >8 /10 Very good
Reviewed: Saturday, November 16, 2024
Did not get the reserved model; the vehicle performance was not good, lacking power.
Read More >10 /10 Excellent
Reviewed: Saturday, November 16, 2024
counter staff very pleasant knowledgable and helpfull
Read More >9 /10 Excellent
Reviewed: Saturday, November 16, 2024
Normal, Hertz me gancho con Jetta y me otorgó un Corolla qué no fue de mi entero agrado, tengo mejor opcion solo, confíe y primera y última.
Read More >8 /10 Very good
Reviewed: Saturday, November 16, 2024
The rental fees at Hertz are relatively high.
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