Overall, it was smooth and satisfying.

The service was very professional and thorough; it was standardized and comprehensive.

Standardized procedures, some small additional charges like extra insurance and whether to buy a full tank of gas, but experienced people can handle these easily.

The service was terrible. They didn't allow an inspection before asking to sign the document.

Rented two cars, but when it was our turn at the store, the staff processed one car and then left us saying his shift was over! After unsuccessful negotiations, we had to switch to another staff member. We had reserved the car for 11 AM, but when we went to pick up the second car in the afternoon around 2 PM, it wasn't ready. They said it had just been returned and was being inspected! We had to wait for almost two hours with multiple promises of 'in half an hour' or 'in fifteen minutes.' It was very frustrating! However, the return process was quick.