Vancouver and Banff

Maggie Barnard

Canada

Reviewed: Tue, Aug 28, 2018

About Hertz: 4.0 /10

The service was inadequate. The car window was broken. I called and they said I could replace the car, but they made me go to two locations. When I got there, they said it couldn't be replaced and finally directed me to the airport location. The Chinese-speaking staff during the car replacement was nice, but the foreign staff had no expression and answered questions unenthusiastically.

About QEEQ: 8.0 /10

Hertz

Vancouver Airport(YVR)

Vancouver

Canada

1 days rental

Relevant Reviews on Hertz VANCOUVER INTL AP

Theobald Chapman

Canada

1 days rental

Hertz

Vancouver Airport(YVR)

Vancouver

Canada

Reviewed: Sat, Aug 3, 2019

“A Week Near Vancouver”

About Hertz: 10.0 /10

Very satisfied, our original car wasn't available, so we got a free upgrade to a 7-seater. The car was new and easy to drive.

About QEEQ: 10.0 /10

Sebastiane Roger

Canada

1 days rental

Hertz

Vancouver Airport(YVR)

Vancouver

Canada

Reviewed: Mon, Jun 15, 2020

About Hertz: 6.0 /10

They didn't explain anything clearly during pickup. The car broke down halfway, and it took two hours to get a tow truck. It was very frustrating.

About QEEQ: 8.0 /10

Blanche Richard

Canada

1 days rental

Hertz

Vancouver Airport(YVR)

Vancouver

Canada

Reviewed: Sat, Oct 27, 2018

About Hertz: 2.0 /10

An African American insisted on an international driving permit, saying it was mandatory to rent a car. Chinese and Hong Kong licenses were not accepted. I requested a different service representative, but he refused. Finally, a Caucasian woman intervened and reproached him before allowing the rental.