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From South Korea (Domestic calls only)
00308 491 0209
From other countries or regions
+1-8007618913
Live chat Email us Service Code: 9018986296
From United States
+1-8007618913
From Canada
+1-2897685366
From United Kingdom
+44-2035140670
From Japan
+81 3-4578-4029
From Argentina
+54-2657459025
From Chile
+56-226665927
From Colombia
+57-6017940262
From Malaysia
+60-392125422
From Mexico
+52-7449800692
From New Zealand
+64-99508740
From Peru
+51-17009061
From Switzerland
+41-445514539
From Thailand
+66-25088458
From Singapore
+65-31585008
From Australia
+61-1800-507-258
From Turkey
+90-850-390-7486
From Italy
+39-800729010
From Portugal
+351-304500663
From Brazil
+55-6140426960
From France
+33-970019487
From Israel
+972-23752163
From Germany
+49 6107 6353100
From China
+86-1089171020
From South Korea (Domestic calls only)
00308 491 0209
From other countries or regions
+1-8007618913
Available between 10.00 a.m. and 19.00 p.m. (Japan Time)
LINE Live chat Email us Service Code: 9018986296
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Vancouver and Banff

Reviewed: Tue, Aug 28, 2018
About Hertz: 4.0 /10
The service was inadequate. The car window was broken. I called and they said I could replace the car, but they made me go to two locations. When I got there, they said it couldn't be replaced and finally directed me to the airport location. The Chinese-speaking staff during the car replacement was nice, but the foreign staff had no expression and answered questions unenthusiastically.
About QEEQ: 8.0 /10

Relevant Reviews on Hertz VANCOUVER INTL AP

Frank Milton

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Reviewed: Mon, Feb 12, 2024
About Hertz: 10.0 /10
Highly satisfied
About QEEQ: 10.0 /10

Merry Lawson

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Reviewed: Thu, Apr 25, 2019
“Vancouver-Banff-Jasper-Kamloops-Vancouver”
About Hertz: 10.0 /10
Overall experience was quite good. No forced recommendations for additional purchases.

Page Rhys

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Compact | Mystery car 2 Doors or similar
Reviewed: Fri, Aug 24, 2018
“Vancouver-Banff-Jasper-Vancouver-Victoria-Vancouver”
About Hertz: 2.0 /10
The process was extremely slow. There were only three people in line, but it took nearly an hour. Customer service insisted on buying additional insurance, even though I had already purchased it. They had many excuses and insisted on buying more. If you refused, they showed displeasure. Additionally, I was charged an extra fee during pick-up.

Susan Gissing

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Reviewed: Mon, Aug 6, 2018
About Hertz: 4.0 /10
Unwilling to help, for example, no staff were willing to help install the baby seat. In the end, we had to ask the manager. Compared to the service from Hertz in Japan, it's far behind.
About QEEQ: 8.0 /10

Blanche Richard

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Reviewed: Sun, Oct 9, 2016
About Hertz: 2.0 /10
The service was very poor, with a lot of upselling for upgrades and extra insurance (even though I stated I had already purchased full coverage, the female Chinese receptionist continued to push insurance). Overall, I will not rent from Hertz again.

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