When picking up the car, the customer service first tried to upsell insurance, which surprised us. We refused. During the paperwork and signing process, we noticed the price differed from what was shown on the initial booking. We asked the staff to check our booking, but she said she couldn't understand it. We asked her to get a Chinese-speaking customer service representative, but there was none available. She acted arrogantly and unhelpfully, so eventually, we wrote on the form that communication was impossible, signed it, and took the car.
Unwilling to help, for example, no staff were willing to help install the baby seat. In the end, we had to ask the manager. Compared to the service from Hertz in Japan, it's far behind.
Like: The rental car was exactly what I had reserved. Quick, reliant and efficient service.
Pay for Car Rentals with Crypto
In addition to credit and debit cards, you can now pay for online car rentals with cryptocurrency! Bitcoin (BTC), Ethereum (ETH), and Bitcoin Cash (BCH) are accepted. Curious about how long a Bitcoin transaction takes or how to pay with Bitcoin? Read our FAQs for more details.
This site uses cookies. By continuing to browse the site, you are agreeing to our use of cookies. You can disable cookies at any time within your browser settings.OKRead More
Customer Service
Relevant Reviews on Hertz VANCOUVER INTL AP
Adolph Julius
-
-
-
-
View more >Ira Julia
-
-
-
-
View more >Susan Gissing
-
-
-
-
View more >Y.Chan
-
-
-
-
View more >T.Bilfinger
-
-
-
-
View more >