Vancouver - Kamloops - Banff - Vancouver

Normal, Hertz me gancho con Jetta y me otorgó un Corolla qué no fue de mi entero agrado, tengo mejor opcion solo, confíe y primera y última.

No tiene servicio en Español, llamé un par de veces y nadie contestó, que las oficinas operan en China, dudé.

The service was inadequate. The car window was broken. I called and they said I could replace the car, but they made me go to two locations. When I got there, they said it couldn't be replaced and finally directed me to the airport location. The Chinese-speaking staff during the car replacement was nice, but the foreign staff had no expression and answered questions unenthusiastically.

The experience was okay, they asked if I wanted insurance, saying it would be risky without it. But I already bought insurance from the intermediary website. I guess the information between the two sides wasn't communicated. The intermediary sites probably make money from insurance. I've heard that insurance bought directly from the rental company is more effective and reliable if there's an accident, so next time I won't buy insurance from an intermediary site.

The car was in good condition, and the rental process was clear.

Overall, it was a good experience. The price was fair. We chose a smaller car, which was cheaper than our previous reservation.