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Bad feeling of hertz, good service of EasyRentCars

K.LO

Canada

Reviewed: Sat, Aug 3, 2019

About Hertz: 7.3 /10

The staff of hertz hard sells the insurance and car upgrade. I rented some cars in other companies such as dollars and budget. Their staff would also like to sell the insurance but not like hertz. The other companies sold it softly. I would never feel hard feeling. Regarding the prepaid fuel, i was cheated. I asked about whether the unused fuel would refund to me. The staff said yes twice. But i found that on the website there is no refund on the prepaid fuel. After that i found the customer service team of hertz. They helped me to solve it. I don't think the staff of hertz confusing of refund and refuel. I think he would like to cheat on me. Lastly, i booked RAV 4 or similar. Hertz gave me the Kia Sorento. I am not sure whether same grade or not. But it was quite gas consuming. It can run 7km per litre of gas. It consumed more gas than i expect. i expect it can run 10km per litre like santafe hyundai.

About QEEQ: 10.0 /10

Good service, everything is good. The cs is helpful and nice. However, i hoped easyrentcar can help to set up a make sense and fair maximum cap of late return.

Hertz

Vancouver Airport(YVR)

Vancouver

Canada

Medium SUV | Toyota RAV4 or similar

1 days rental

Relevant Reviews on Hertz VANCOUVER INTL AP

Julian Kennedy

Canada

1 days rental

Hertz

Vancouver Airport(YVR)

Vancouver

Canada

Reviewed: Tue, Aug 7, 2018

About Hertz: 6.0 /10

They keep trying to sell additional insurance and push for upgrading to more expensive cars. The staff, especially the Indian people, assume that Chinese people are easily fooled and have lots of money. They even try to scare you by saying the insurance doesn't cover certain things. Does booking through Zuzuche make you more prone to being misled? Next time, I'll rent directly from the car rental company.