Overall, the car rental process was good. However, the store said they had no cars available when we picked up, and we waited outside for an hour.

There were many people, waited in line for an hour.

Very good.

The battery was completely dead and wasn't detected or replaced in time, which led to a breakdown during the trip. After calling the emergency support hotline, we waited in the snow for 3 hours with no assistance. Eventually, we had to buy a new battery at our own expense to get the vehicle working.

We arrived early, and there was no one. The pick-up location was about 300 meters away from the main office.