Satisfied

Picking up the car was quick. They did try to sell me insurance, and when I mentioned I already had comprehensive insurance from home, the staff emphasized that any damage would cost me 3000 AUD. After the paperwork, they gave me the keys and directed me to the third floor to find the car. It was very convenient!

Terrible car rental experience. Didn't get the car. Not recommended for users with children who need car seats. The whole trip was greatly affected by this. If you are comfortable with English, you can use the rental company as a search engine to roughly locate car rental locations, models, and prices, then directly contact the supplier for booking. This can save you the middleman costs, making it easier to handle issues and potentially cheaper. In summary, I do not recommend the rental company. Terrible experience, and I won't use it again. Additionally, when lodging a complaint about an after-sales issue, their customer service was not proactive in handling the complaint. Regardless of the complaint's outcome, their communication skills and service attitude are far from those of other e-commerce platforms like JD.com or Ctrip.

Quick and easy processing, good car condition

Everything was fine, picking up and returning the car was convenient.