Special thanks to the service after picking up the car. We picked up the car (KIA Rio) from the San Francisco airport rental center on the first night. The next morning, I accidentally scraped the right side mirror and scratched the right side of the car while reversing in Muir Woods. I called QEEQ and they said I could return to the rental location to exchange the car. On the way back, another car turned right and scratched the left side of our car. We exchanged information as instructed by the police since the other party had insurance. The insurance company took care of the claim, so we didn't have to pay anything on the spot. When we returned to the rental center to exchange the car, the staff reassured us that our insurance covered everything. They just needed us to fill out the checklist, so no personal on-site compensation was needed. They then quickly gave us another car of the same level (Ford SE) without any cumbersome procedures, allowing us to continue our journey swiftly. However, before picking up the car, the rental center staff spent half an hour trying to upsell us. They recommended upgrading, claiming our current model was the worst. They mentioned the upgraded models had USB ports, backup cameras, higher horsepower, and better fuel efficiency. When we asked if our current model had USB and a backup camera, they were unclear. They also pushed for FasTrak toll cards and extra insurance until we clearly stated we had full coverage. Only then did they complete our paperwork, allowing us to finally get the car.

It's unbelievably bad, they try to scam you at every opportunity. Charged us hundreds of dollars upfront and refused to refund even after we declined additional services. They inexplicably charged city taxes at $75 per city, and an extra $60 for returning the car one hour late. The worst part was trying to replace our rented luxury SUV with a regular Nissan. After refusing, we were made to wait a long time, only to find several matching models in the parking lot. Truly a dishonest rental company with no merits! We still haven't received several thousand dollars back!!!

I waited almost an hour to pick up the car. I rented two identical cars, but was only given one of the reserved models. The other one, which was said to be the same class, was significantly shorter, making it very inconvenient. The car was handed to me without being cleaned, and the rear air conditioning was very poor in the hot California weather. The windshield wipers did not work properly, and the car lacked power. If I didn't compare the two cars side by side, it might have been fine, but the differences were too obvious. I requested a car change three times, but there were no available vehicles. Very disappointed, it seriously impacted my trip.

Great attitude, but since there were no economy cars available, we had to switch to a larger car. Why wasn't it free? Last time in Boston, we got a free upgrade.

The drop off was very bad! No signs in the car park directing. Nothing to say where to drop keys. Managed to eventually find it our selves as the phone number given was not 24/7!! Very poor ending to what otherwise would have been a good experience.

Easy and straight forward. Only issue was not easy rent cars problem.