We had already purchased full insurance, but they insisted I only had basic insurance. They charged an extra 20 yuan per day for insurance and forced us to buy the gas in the tank. Although we used only a small amount, they refused to refund the money. Overall, the cost ended up being much higher than other major companies.

Dollar was great and I would use it again.

The person in the counter made us buy insurance and EZ-TAG very expensive. Also charged us almost US 100 for 1 day extention that we needed to made for medical razons. Will never use Dollar again

Dollar overcharged me at the counter. The agent was less than friendly and always high pressure to up sell additional insurance, EZ pass, upgrade, etc.

So disappointed at Dollar...It was my first time using Dollar (will never use it again) as Easyrentcars gave me a good deal online. When I arrived at Houston IAH airport Dollar car rental counter, the two ladies (named Dee Dee) pulled out my booking records and found out I booked a good deal, they used an excuse and refused to rent the car to me! They whoosed me away from the counter and said: "since you never rented at Dollar before, we did not have your profile, why donot you go any other car rentals???" I was alone in a brand new city and never encountered such situation with rude and unprofessional representatives...